Clayhill Medical Practice, Basildon: patient reviews and CQC rating
Clayhill Medical Practice is a GP practice in Basildon with 5,087 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). It has 1.1 full-time-equivalent qualified GPs, or 4,769 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clayhill Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 70%, below the England figure of 93%. Of the 11 results in the table, 2 are above England and 6 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 14th of the 18 practices in Basildon with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (52%). 86 patients answered the survey (response rate 20%).
| Survey question | Clayhill Medical Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 63% | 74% | 77% |
| Easy to contact by phone | 73% | 50% | 57% |
| Easy to contact via the website | 73% | 56% | 58% |
| Easy to contact via the NHS App | 62% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 68% | 84% | 87% |
| Treated with care and concern | 68% | 83% | 86% |
| Confidence and trust in the clinician | 70% | 91% | 93% |
| Needs met | 69% | 89% | 90% |
5,087 patients were registered at Clayhill Medical Practice in September 2026, down 6.2% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 4,769 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 2,195 appointments a month, or 431 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 35% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Clayhill Medical Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 431 | 480 | 510 |
| Face to face | 73% | 69% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (2.3% against 0.6%) and depression (18.8% against 14.3%). It has a lower share for atrial fibrillation (1.0% against 2.2%), peripheral arterial disease (0.3% against 0.6%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 38.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Learning disability | All ages | 2.3% | 0.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.2% | 74.9% |
Clayhill Medical Practice, Vange Health Centre, Southview Road, Vange, Basildon, SS16 4HD. Phone: 01268 288633. Website: www.clayhillmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr GC Chajed's Practice | 1.1 km | 84% |
| Aegis Medical Centre | 1.4 km | 56% |
| Fryerns Medical Centre | 1.5 km | 55% |
| Dr Tony Nasah | 1.7 km | 77% |
| Dr Sims & Partners | 1.7 km | 90% |
- Aegis Medical Centre (56% overall experience good)
- Dr Joseph Arayomi (73% overall experience good)
- Dr Salako and Partners (77% overall experience good)
- Dr Tony Nasah (77% overall experience good)
- Fryerns Medical Centre (55% overall experience good)
- Knights Surgery (70% overall experience good)
- Rose Villa Surgery (74% overall experience good)
How do patients rate Clayhill Medical Practice?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Clayhill Medical Practice as good, below the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Clayhill Medical Practice?
5,087 patients were registered in September 2026, down 6.2% on a year earlier.
How many GPs does Clayhill Medical Practice have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,769 patients per GP against 2,171 across England.
Are appointments at Clayhill Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clayhill Medical Practice's phone number?
01268 288633.