Springbank Surgery, York: patient reviews and CQC rating
Springbank Surgery is a GP practice in York with 7,611 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2016. It has 6.9 full-time-equivalent qualified GPs, or 1,105 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springbank Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 21 practices in York with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (93%). 111 patients answered the survey (response rate 42%).
| Survey question | Springbank Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 97% | 79% | 77% |
| Easy to contact by phone | 93% | 59% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 83% | 59% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 96% | 76% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Springbank Surgery is Outstanding, published in November 2016. One key question is rated differently: Caring Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
7,611 patients were registered at Springbank Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,105 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.8 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 9.0 |
| August 2024 | 5.8 | 10.1 |
| August 2025 | 5.8 | 9.9 |
| August 2026 | 6.9 | 10.9 |
From June 2026 to August 2026 the practice recorded 4,752 appointments a month, or 624 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 39% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Springbank Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 624 | 559 | 510 |
| Face to face | 74% | 64% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), chronic kidney disease (7.5% against 4.6%) and dementia (1.1% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%), serious mental illness (0.5% against 1.0%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.7% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Springbank Surgery, York Road, Green Hammerton, York, YO26 8BN. Phone: 01423 330030. Website: www.springbanksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tollerton Surgery | 9.0 km | 94% |
| Bramham Medical Centre | 9.6 km | 69% |
| Crossley Street Surgery | 10.1 km | 94% |
| Eastgate Medical Group | 10.7 km | 73% |
| Beech House Surgery | 10.9 km | 85% |
- Beech House Surgery (85% overall experience good)
- Church Lane Surgery (84% overall experience good)
- Eastgate Medical Group (73% overall experience good)
- Nidderdale Group Practice (77% overall experience good)
- Stockwell Road Surgery (98% overall experience good)
How do patients rate Springbank Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Springbank Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Springbank Surgery?
7,611 patients were registered in September 2026, up 0.9% on a year earlier.
What is Springbank Surgery's CQC rating?
Outstanding overall, published in November 2016.
How many GPs does Springbank Surgery have?
6.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,105 patients per GP against 2,171 across England.
Are appointments at Springbank Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springbank Surgery's phone number?
01423 330030.