Eastgate Medical Group, Knaresborough: patient reviews and CQC rating
Eastgate Medical Group is a GP practice in Knaresborough with 12,871 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 7.7 full-time-equivalent qualified GPs, or 1,679 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eastgate Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 3 practices in Knaresborough with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (81%). 109 patients answered the survey (response rate 35%).
| Survey question | Eastgate Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 73% | 79% | 77% |
| Easy to contact by phone | 59% | 59% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 59% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 56% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Eastgate Medical Group is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,871 patients were registered at Eastgate Medical Group in September 2026, down 0.8% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,679 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.0 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 10.2 |
| August 2024 | 8.8 | 10.8 |
| August 2025 | 8.3 | 9.0 |
| August 2026 | 7.7 | 9.6 |
From June 2026 to August 2026 the practice recorded 8,200 appointments a month, or 637 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 53% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Eastgate Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 637 | 559 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 53% | 43% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), dementia (1.3% against 0.8%) and epilepsy (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Eastgate Medical Group, Eastgate Surgery, 31b York Place, Knaresborough, HG5 0AD. Phone: 0844 477 3316. Website: www.eastgatemedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beech House Surgery | 0.5 km | 85% |
| Stockwell Road Surgery | 0.6 km | 98% |
| Kingswood Surgery | 3.9 km | 90% |
| The Spa Surgery | 4.5 km | 83% |
| Strayside Health | 4.5 km | 82% |
- Beech House Surgery (85% overall experience good)
- Church Lane Surgery (84% overall experience good)
- Nidderdale Group Practice (77% overall experience good)
- Springbank Surgery (97% overall experience good)
- Stockwell Road Surgery (98% overall experience good)
How do patients rate Eastgate Medical Group?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Eastgate Medical Group as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Eastgate Medical Group?
12,871 patients were registered in September 2026, down 0.8% on a year earlier.
What is Eastgate Medical Group's CQC rating?
Good overall, published in March 2017.
How many GPs does Eastgate Medical Group have?
7.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,679 patients per GP against 2,171 across England.
Are appointments at Eastgate Medical Group face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eastgate Medical Group's phone number?
0844 477 3316.