The Spa Surgery, Harrogate: patient reviews and CQC rating
The Spa Surgery is a GP practice in Harrogate with 13,870 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 7.4 full-time-equivalent qualified GPs, or 1,885 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Spa Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 7 practices in Harrogate with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (85%). 122 patients answered the survey (response rate 34%).
| Survey question | The Spa Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 55% | 59% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 78% | 59% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 655 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Spa Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,870 patients were registered at The Spa Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,885 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.7 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 7.5 |
| August 2024 | 7.4 | 8.4 |
| August 2025 | 8.2 | 9.3 |
| August 2026 | 7.4 | 8.2 |
From June 2026 to August 2026 the practice recorded 9,496 appointments a month, or 685 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 52% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Spa Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 685 | 559 | 510 |
| Face to face | 61% | 64% | 63% |
| Same day as booked | 52% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), peripheral arterial disease (0.8% against 0.6%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
The Spa Surgery, Mowbray Square Medical Centre, Harrogate, HG1 5AR. Phone: 01423 503218. Website: www.thespasurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Strayside Health | 0.0 km | 82% |
| Moss Healthcare Harrogate | 0.8 km | 78% |
| Kingswood Surgery | 1.0 km | 90% |
| Church Avenue Medical Group | 1.1 km | 85% |
| The Leeds Road Practice | 1.8 km | 90% |
- Strayside Health (82% overall experience good)
How do patients rate The Spa Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of The Spa Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Spa Surgery?
13,870 patients were registered in September 2026, down 1.9% on a year earlier.
What is The Spa Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does The Spa Surgery have?
7.4 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,885 patients per GP against 2,171 across England.
Are appointments at The Spa Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Spa Surgery's phone number?
01423 503218.