Moss Healthcare Harrogate, Harrogate: patient reviews and CQC rating
Moss Healthcare Harrogate is a GP practice in Harrogate with 20,284 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 7.7 full-time-equivalent qualified GPs, or 2,637 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moss Healthcare Harrogate
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 51%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 7 practices in Harrogate with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (82%). 138 patients answered the survey (response rate 33%).
| Survey question | Moss Healthcare Harrogate | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 78% | 79% | 77% |
| Easy to contact by phone | 51% | 59% | 57% |
| Easy to contact via the website | 71% | 62% | 58% |
| Easy to contact via the NHS App | 51% | 59% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Moss Healthcare Harrogate is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,284 patients were registered at Moss Healthcare Harrogate in September 2026, down 1.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 2,637 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 8.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 14.4 |
| August 2024 | 8.3 | 11.6 |
| August 2025 | 7.2 | 9.9 |
| August 2026 | 7.7 | 9.6 |
From June 2026 to August 2026 the practice recorded 10,166 appointments a month, or 501 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 27% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Moss Healthcare Harrogate | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 559 | 510 |
| Face to face | 56% | 64% | 63% |
| Same day as booked | 27% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%) and dementia (1.0% against 0.8%). It has a lower share for chronic kidney disease (3.1% against 4.6%) and diabetes (5.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
Moss Healthcare Harrogate, 28-30 Kings Road, Harrogate, HG1 5JP. Phone: 01423 560261. Website: www.drmoss-harrogate.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Spa Surgery | 0.8 km | 83% |
| Strayside Health | 0.8 km | 82% |
| Church Avenue Medical Group | 1.2 km | 85% |
| Kingswood Surgery | 1.7 km | 90% |
| The Leeds Road Practice | 1.7 km | 90% |
- Church Avenue Medical Group (85% overall experience good)
- Kingswood Surgery (90% overall experience good)
- The Leeds Road Practice (90% overall experience good)
How do patients rate Moss Healthcare Harrogate?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Moss Healthcare Harrogate as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Moss Healthcare Harrogate?
20,284 patients were registered in September 2026, down 1.7% on a year earlier.
What is Moss Healthcare Harrogate's CQC rating?
Good overall, published in August 2016.
How many GPs does Moss Healthcare Harrogate have?
7.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,637 patients per GP against 2,171 across England.
Are appointments at Moss Healthcare Harrogate face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moss Healthcare Harrogate's phone number?
01423 560261.