Church Avenue Medical Group, Harrogate: patient reviews and CQC rating
Church Avenue Medical Group is a GP practice in Harrogate with 11,297 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 6.8 full-time-equivalent qualified GPs, or 1,660 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Avenue Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 7 practices in Harrogate with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (91%). 93 patients answered the survey (response rate 26%).
| Survey question | Church Avenue Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 85% | 79% | 77% |
| Easy to contact by phone | 76% | 59% | 57% |
| Easy to contact via the website | 75% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 59% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Avenue Medical Group is Good, published in February 2018. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
11,297 patients were registered at Church Avenue Medical Group in September 2026, down 0.9% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,660 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 3.9 nurses and 5.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 10.0 |
| August 2024 | 6.0 | 8.6 |
| August 2025 | 5.6 | 7.7 |
| August 2026 | 6.8 | 8.5 |
From June 2026 to August 2026 the practice recorded 8,772 appointments a month, or 777 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 65% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Church Avenue Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 777 | 559 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 65% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), dementia (1.2% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.7% against 1.2%) and depression (9.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Church Avenue Medical Group, The Surgery, 54 Church Avenue, Harrogate, HG1 4HG. Phone: 01423 564168. Website: www.churchavenuemedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Spa Surgery | 1.1 km | 83% |
| Strayside Health | 1.1 km | 82% |
| Moss Healthcare Harrogate | 1.2 km | 78% |
| Kingswood Surgery | 2.0 km | 90% |
| The Leeds Road Practice | 2.8 km | 90% |
- Kingswood Surgery (90% overall experience good)
- Moss Healthcare Harrogate (78% overall experience good)
- The Leeds Road Practice (90% overall experience good)
How do patients rate Church Avenue Medical Group?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Church Avenue Medical Group as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Church Avenue Medical Group?
11,297 patients were registered in September 2026, down 0.9% on a year earlier.
What is Church Avenue Medical Group's CQC rating?
Good overall, published in February 2018.
How many GPs does Church Avenue Medical Group have?
6.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,660 patients per GP against 2,171 across England.
Are appointments at Church Avenue Medical Group face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Avenue Medical Group's phone number?
01423 564168.