Church Lane Surgery, York: patient reviews and CQC rating
Church Lane Surgery is a GP practice in York with 12,329 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 8.5 full-time-equivalent qualified GPs, or 1,459 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 89%, above the England figure of 54%. Its result closest to England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 15th of the 21 practices in York with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (84%). 123 patients answered the survey (response rate 44%).
| Survey question | Church Lane Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 77% | 59% | 57% |
| Easy to contact via the website | 79% | 62% | 58% |
| Easy to contact via the NHS App | 89% | 59% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 72% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Church Lane Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,329 patients were registered at Church Lane Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,459 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 4.3 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 8.1 |
| August 2024 | 3.5 | 6.1 |
| August 2025 | 3.5 | 7.4 |
| August 2026 | 8.5 | 9.5 |
From June 2026 to August 2026 the practice recorded 12,559 appointments a month, or 1,019 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 60% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Church Lane Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,019 | 559 | 510 |
| Face to face | 45% | 64% | 63% |
| Same day as booked | 60% | 43% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.5% against 2.2%), dementia (1.1% against 0.8%) and cancer (5.2% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%), epilepsy (0.4% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Church Lane Surgery, Church Lane, Boroughbridge, York, YO51 9BD. Phone: 01423 322309. Website: www.churchlanesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Topcliffe Surgery | 9.4 km | 96% |
| North House Surgery | 9.9 km | 92% |
| Ripon Spa Surgery | 9.9 km | 76% |
| Park Street Surgery | 9.9 km | 92% |
| Stockwell Road Surgery | 10.2 km | 98% |
- Beech House Surgery (85% overall experience good)
- Eastgate Medical Group (73% overall experience good)
- Nidderdale Group Practice (77% overall experience good)
- Springbank Surgery (97% overall experience good)
- Stockwell Road Surgery (98% overall experience good)
How do patients rate Church Lane Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Church Lane Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Church Lane Surgery?
12,329 patients were registered in September 2026, down 0.8% on a year earlier.
What is Church Lane Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Church Lane Surgery have?
8.5 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,459 patients per GP against 2,171 across England.
Are appointments at Church Lane Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Lane Surgery's phone number?
01423 322309.