Ripon Spa Surgery, Ripon: patient reviews and CQC rating

What patients say about Ripon Spa Surgery

Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 80%, against 85% across England. With 122 responses, none of its 11 results differs from England by more than the survey's margin of error.

On overall experience it is 4th of the 4 practices in Ripon with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (86%). 122 patients answered the survey (response rate 37%).

In the Friends and Family Test for July 2026, 96% of 1,497 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Ripon Spa Surgery is Good, published in October 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2017).

7,577 patients were registered at Ripon Spa Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).

25% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,055 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 3.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 3,556 appointments a month, or 469 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).

60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.1% against 4.6%), dementia (1.2% against 0.8%) and coronary heart disease (4.2% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 83.8 years for women and 81.2 for men (England: 83.0 and 79.1).

86% of the practice's patients live in the HG4 postcode district, followed by HG3 (10%), YO7 (2%) and DL8 (1%). 100% live in North Yorkshire, the council area the practice is in.