Tollerton Surgery, York: patient reviews and CQC rating
Tollerton Surgery is a GP practice in York with 3,653 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.2 full-time-equivalent qualified GPs, or 1,671 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tollerton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 21 practices in York with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (86%). 103 patients answered the survey (response rate 38%).
| Survey question | Tollerton Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 94% | 79% | 77% |
| Easy to contact by phone | 89% | 59% | 57% |
| Easy to contact via the website | 56% | 62% | 58% |
| Easy to contact via the NHS App | 69% | 59% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Tollerton Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,653 patients were registered at Tollerton Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 1,671 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.0 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.7 |
| August 2024 | 2.0 | 3.7 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.2 | 4.3 |
From June 2026 to August 2026 the practice recorded 2,004 appointments a month, or 548 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 32% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Tollerton Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 559 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 32% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), stroke or TIA (2.7% against 1.9%) and cancer (5.4% against 3.8%). It has a lower share for diabetes (6.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 90.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Tollerton Surgery, 10 Pond View, Tollerton, York, YO61 1AG. Phone: 01347 838231.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Millfield Surgery | 6.3 km | 85% |
| Stillington Surgery | 8.3 km | 93% |
| Springbank Surgery | 9.0 km | 97% |
| Haxby Group Practice | 10.9 km | 68% |
| Church Lane Surgery | 11.4 km | 84% |
- Drs Wilson and Matthews (94% overall experience good)
- Millfield Surgery (85% overall experience good)
- Pickering Medical Practice (90% overall experience good)
- Stillington Surgery (93% overall experience good)
- Terrington Surgery (98% overall experience good)
- The Kirkbymoorside Surgery (87% overall experience good)
How do patients rate Tollerton Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Tollerton Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Tollerton Surgery?
3,653 patients were registered in September 2026, up 0.9% on a year earlier.
What is Tollerton Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Tollerton Surgery have?
2.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,671 patients per GP against 2,171 across England.
Are appointments at Tollerton Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tollerton Surgery's phone number?
01347 838231.