Haxby Group Practice, York: patient reviews and CQC rating
Haxby Group Practice is a GP practice in York with 31,611 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2019. It has 24.4 full-time-equivalent qualified GPs, or 1,297 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haxby Group Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 20th of the 21 practices in York with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (57%). 133 patients answered the survey (response rate 39%).
| Survey question | Haxby Group Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 33% | 59% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 37% | 59% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 54% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 837 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haxby Group Practice is Outstanding, published in April 2019. 2 key questions are rated differently: Safe Good and Responsive Good. Its previous overall rating was Good (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Outstanding |
31,611 patients were registered at Haxby Group Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 24.4 full-time-equivalent qualified GPs, there are 1,297 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 12.5 nurses and 19.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 22.1 | 30.8 |
| August 2024 | 21.0 | 26.8 |
| August 2025 | 24.9 | 30.5 |
| August 2026 | 24.4 | 32.7 |
From June 2026 to August 2026 the practice recorded 14,405 appointments a month, or 456 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Haxby Group Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 559 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 33% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), heart failure (2.0% against 1.1%) and stroke or TIA (3.3% against 1.9%). It has a lower share for depression (9.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 4.0% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Haxby Group Practice, Haxby And Wigginton Health Centre, The Village, Wigginton, York, YO32 2LL. Phone: 01904 928008. Website: www.haxbygroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| MyHealth | 3.8 km | 77% |
| Jorvik Gillygate Practice | 6.7 km | 92% |
| York Medical Group | 7.5 km | 74% |
| Dalton Terrace Surgery | 7.5 km | 89% |
| Front Street Surgery | 7.8 km | 93% |
- Front Street Surgery (93% overall experience good)
- The Old School Medical Practice (86% overall experience good)
How do patients rate Haxby Group Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Haxby Group Practice as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Haxby Group Practice?
31,611 patients were registered in September 2026, down 1.4% on a year earlier.
What is Haxby Group Practice's CQC rating?
Outstanding overall, published in April 2019.
How many GPs does Haxby Group Practice have?
24.4 full-time-equivalent qualified GPs (36 qualified GPs by headcount), which is 1,297 patients per GP against 2,171 across England.
Are appointments at Haxby Group Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haxby Group Practice's phone number?
01904 928008.