Dalton Terrace Surgery, York: patient reviews and CQC rating
Dalton Terrace Surgery is a GP practice in York with 9,978 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 5.9 full-time-equivalent qualified GPs, or 1,697 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dalton Terrace Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 21 practices in York with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (92%). 116 patients answered the survey (response rate 37%).
| Survey question | Dalton Terrace Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 79% | 59% | 57% |
| Easy to contact via the website | 60% | 62% | 58% |
| Easy to contact via the NHS App | 61% | 59% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Dalton Terrace Surgery is Requires Improvement, published in January 2024. 3 key questions are rated differently: Safe Inadequate, Caring Good and Responsive Good. Its previous overall rating was Good (December 2015).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
9,978 patients were registered at Dalton Terrace Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,697 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 10.3 |
| August 2024 | 8.2 | 9.4 |
| August 2025 | 7.6 | 9.9 |
| August 2026 | 5.9 | 8.2 |
From June 2026 to August 2026 the practice recorded 4,562 appointments a month, or 457 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dalton Terrace Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 559 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 31% | 43% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and chronic kidney disease (5.6% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and diabetes (5.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 11.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Dalton Terrace Surgery, Glentworth, Dalton Terrace, York, YO24 4DB. Phone: 01904 658542. Website: www.daltonterracesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jorvik Gillygate Practice | 1.5 km | 92% |
| York Medical Group | 1.5 km | 74% |
| Front Street Surgery | 2.0 km | 93% |
| Priory Medical Centre | 2.1 km | 70% |
| Kimberlow Hill Surgery | 4.4 km | 74% |
- Jorvik Gillygate Practice (92% overall experience good)
How do patients rate Dalton Terrace Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Dalton Terrace Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Dalton Terrace Surgery?
9,978 patients were registered in September 2026, up 0.6% on a year earlier.
What is Dalton Terrace Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Dalton Terrace Surgery have?
5.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,697 patients per GP against 2,171 across England.
Are appointments at Dalton Terrace Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dalton Terrace Surgery's phone number?
01904 658542.