Jorvik Gillygate Practice, York: patient reviews and CQC rating
Jorvik Gillygate Practice is a GP practice in York with 27,369 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 14.3 full-time-equivalent qualified GPs, or 1,918 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jorvik Gillygate Practice
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 5 are above England and 2 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 21 practices in York with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (76%). 121 patients answered the survey (response rate 30%).
| Survey question | Jorvik Gillygate Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 92% | 79% | 77% |
| Easy to contact by phone | 59% | 59% | 57% |
| Easy to contact via the website | 40% | 62% | 58% |
| Easy to contact via the NHS App | 38% | 59% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Jorvik Gillygate Practice is Good, published in March 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
27,369 patients were registered at Jorvik Gillygate Practice in September 2026, up 2.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 14.3 full-time-equivalent qualified GPs, there are 1,918 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 6.2 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.8 | 17.4 |
| August 2024 | 15.1 | 20.0 |
| August 2025 | 14.5 | 18.2 |
| August 2026 | 14.3 | 20.7 |
From June 2026 to August 2026 the practice recorded 9,852 appointments a month, or 360 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 32% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Jorvik Gillygate Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 360 | 559 | 510 |
| Face to face | 83% | 64% | 63% |
| Same day as booked | 32% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.6% against 1.2%). It has a lower share for a learning disability (0.3% against 0.6%), diabetes (4.8% against 7.9%) and chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
24% of the practice's patients live in the YO31 postcode district, followed by YO10 (19%), YO23 (18%) and YO1 (12%). 99% live in York, the council area the practice is in.
Jorvik Gillygate Practice, Woolpack House, The Stonebow, York, YO1 7NP. Phone: 01904 724343. Website: www.jorvikmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dalton Terrace Surgery | 1.5 km | 89% |
| York Medical Group | 2.7 km | 74% |
| Front Street Surgery | 3.3 km | 93% |
| Kimberlow Hill Surgery | 3.3 km | 74% |
| Priory Medical Centre | 3.5 km | 70% |
- Dalton Terrace Surgery (89% overall experience good)
How do patients rate Jorvik Gillygate Practice?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Jorvik Gillygate Practice as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Jorvik Gillygate Practice?
27,369 patients were registered in September 2026, up 2.0% on a year earlier.
What is Jorvik Gillygate Practice's CQC rating?
Good overall, published in March 2016.
How many GPs does Jorvik Gillygate Practice have?
14.3 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,918 patients per GP against 2,171 across England.
Are appointments at Jorvik Gillygate Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jorvik Gillygate Practice's phone number?
01904 724343.