Front Street Surgery, York: patient reviews and CQC rating
Front Street Surgery is a GP practice in York with 8,711 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.3 full-time-equivalent qualified GPs, or 1,658 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Front Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 21 practices in York with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (94%). 123 patients answered the survey (response rate 40%).
| Survey question | Front Street Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 93% | 79% | 77% |
| Easy to contact by phone | 81% | 59% | 57% |
| Easy to contact via the website | 75% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 59% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Front Street Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,711 patients were registered at Front Street Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,658 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.8 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 7.1 |
| August 2024 | 5.6 | 7.7 |
| August 2025 | 5.6 | 7.5 |
| August 2026 | 5.3 | 7.2 |
From June 2026 to August 2026 the practice recorded 8,392 appointments a month, or 963 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Front Street Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 963 | 559 | 510 |
| Face to face | 32% | 64% | 63% |
| Same day as booked | 55% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), peripheral arterial disease (1.1% against 0.6%) and stroke or TIA (2.9% against 1.9%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Front Street Surgery, 14 Front Street, Acomb, York, YO24 3BZ. Phone: 01904 406860. Website: www.frontstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Medical Group | 0.5 km | 74% |
| Priory Medical Centre | 0.6 km | 70% |
| Dalton Terrace Surgery | 2.0 km | 89% |
| Jorvik Gillygate Practice | 3.3 km | 92% |
| The Old School Medical Practice | 4.4 km | 86% |
- Haxby Group Practice (68% overall experience good)
- The Old School Medical Practice (86% overall experience good)
How do patients rate Front Street Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Front Street Surgery as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Front Street Surgery?
8,711 patients were registered in September 2026, up 1.4% on a year earlier.
What is Front Street Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Front Street Surgery have?
5.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,658 patients per GP against 2,171 across England.
Are appointments at Front Street Surgery face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Front Street Surgery's phone number?
01904 406860.