West Outer and North East York PCN: primary care network practices and patient survey
West Outer and North East York PCN is a primary care network of 3 GP practices with 47,673 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 1,390 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in West Outer and North East York PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Haxby Group Practice to 93% at Front Street Surgery, with a median of 86% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Front Street Surgery has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Front Street Surgery | 8,711 | 93% | 81% | Good | 1,658 |
| The Old School Medical Practice | 7,351 | 86% | 71% | Good | 1,571 |
| Haxby Group Practice | 31,611 | 68% | 33% | Outstanding | 1,297 |
Results for the network as a whole, from 370 responses, against Humber and North Yorkshire and England.
| Survey question | West Outer and North East York PCN | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 48% | 59% | 57% |
| Easy to contact via the website | 63% | 62% | 58% |
| Easy to contact via the NHS App | 39% | 59% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 61% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
There are 1,390 registered patients per full-time-equivalent qualified GP in West Outer and North East York PCN, fewer than England's 2,171 and Humber and North Yorkshire's 2,125. Practices recorded 530 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
29% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | West Outer and North East York PCN | Humber and North Yorkshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,390 | 2,125 | 2,171 |
| Appointments per 1,000 patients a month | 530 | 559 | 510 |
| Face-to-face appointments | 53% | 64% | 63% |
| Same day as booked | 40% | 43% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 29% | 23% | 19% |
Relative to England, the register furthest above England's rate at practices in West Outer and North East York PCN is stroke and tia (3.2% against 1.9%), and the furthest below is learning disability (0.4% against 0.6%).
| Condition register | Age group | West Outer and North East York PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% | 8,849 |
| Depression | 18+ yrs | 10.6% | 14.3% | 4,222 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 3,477 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 2,964 |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% | 2,035 |
| Cancer | All ages | 4.5% | 3.8% | 2,159 |
| Coronary heart disease | All ages | 4.0% | 3.0% | 1,914 |
| Atrial fibrillation | All ages | 3.6% | 2.2% | 1,739 |
| Stroke and TIA | All ages | 3.2% | 1.9% | 1,517 |
| COPD | All ages | 2.1% | 1.9% | 1,031 |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% | 456 |
| Heart failure | All ages | 1.8% | 1.1% | 873 |
| Dementia | All ages | 1.0% | 0.8% | 458 |
| Palliative care | All ages | 0.9% | 0.6% | 438 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 348 |
| Serious mental illness | All ages | 0.8% | 1.0% | 388 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 317 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 341 |
| Learning disability | All ages | 0.4% | 0.6% | 202 |
- Apollo PCN (4 practices)
- Cygnet East Riding PCN (5 practices)
- Harthill East Riding PCN (5 practices)
- North Lincolnshire North PCN (3 practices)
- North Lincolnshire South PCN (6 practices)
- York City PCN (2 practices)
- York East PCN (3 practices)
- Yorkshire Coast & Wolds PCN (4 practices)
Which practices are in West Outer and North East York PCN?
Front Street Surgery, Haxby Group Practice and The Old School Medical Practice.
How do patients rate West Outer and North East York PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does West Outer and North East York PCN cover?
47,673 registered patients across 3 practices in September 2026.
How many patients per GP does West Outer and North East York PCN have?
1,390 per full-time-equivalent qualified GP, against 2,171 across England.