York Medical Group, York: patient reviews and CQC rating
York Medical Group is a GP practice in York with 43,167 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 25.6 full-time-equivalent qualified GPs, or 1,689 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about York Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 21 practices in York with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (67%). 175 patients answered the survey (response rate 25%).
| Survey question | York Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 74% | 79% | 77% |
| Easy to contact by phone | 35% | 59% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 40% | 59% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for York Medical Group is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
43,167 patients were registered at York Medical Group in September 2026, down 2.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 25.6 full-time-equivalent qualified GPs, there are 1,689 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 16.6 nurses and 14.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 23.7 | 30.4 |
| August 2024 | 25.9 | 33.8 |
| August 2025 | 24.1 | 33.6 |
| August 2026 | 25.6 | 34.7 |
From June 2026 to August 2026 the practice recorded 29,141 appointments a month, or 675 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | York Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 675 | 559 | 510 |
| Face to face | 74% | 64% | 63% |
| Same day as booked | 46% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%), palliative or supportive care needs (0.8% against 0.6%) and heart failure (1.4% against 1.1%). It has a lower share for a learning disability (0.3% against 0.6%), chronic kidney disease (3.2% against 4.6%) and diabetes (5.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
33% of the practice's patients live in the YO30 postcode district, followed by YO31 (18%), YO24 (17%) and YO26 (12%). 96% live in York, the council area the practice is in.
York Medical Group, Acomb Medical Practice, 199 Acomb Road, Acomb, York, YO24 4HD. Phone: 01904 439100. Website: www.yorkmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Front Street Surgery | 0.5 km | 93% |
| Priory Medical Centre | 1.0 km | 70% |
| Dalton Terrace Surgery | 1.5 km | 89% |
| Jorvik Gillygate Practice | 2.7 km | 92% |
| The Old School Medical Practice | 4.7 km | 86% |
How do patients rate York Medical Group?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of York Medical Group as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at York Medical Group?
43,167 patients were registered in September 2026, down 2.4% on a year earlier.
What is York Medical Group's CQC rating?
Good overall, published in January 2016.
How many GPs does York Medical Group have?
25.6 full-time-equivalent qualified GPs (38 qualified GPs by headcount), which is 1,689 patients per GP against 2,171 across England.
Are appointments at York Medical Group face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is York Medical Group's phone number?
01904 439100.