Kimberlow Hill Surgery, York: patient reviews and CQC rating
Kimberlow Hill Surgery is a GP practice in York with 14,757 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 5.4 full-time-equivalent qualified GPs, or 2,733 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kimberlow Hill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 3 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 18th of the 21 practices in York with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (70%). 184 patients answered the survey (response rate 15%).
| Survey question | Kimberlow Hill Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 74% | 79% | 77% |
| Easy to contact by phone | 74% | 59% | 57% |
| Easy to contact via the website | 37% | 62% | 58% |
| Easy to contact via the NHS App | 41% | 59% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kimberlow Hill Surgery is Good, published in September 2020. All 5 key questions are rated Good. It held the same rating in the report before (September 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,757 patients were registered at Kimberlow Hill Surgery in September 2026, down 9.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,733 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 4.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 6.5 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 5.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,806 appointments a month, or 258 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Kimberlow Hill Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 258 | 559 | 510 |
| Face to face | 92% | 64% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), diabetes (1.9% against 7.9%) and chronic kidney disease (1.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 8.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.2% | 14.3% |
| High blood pressure | All ages | 5.2% | 15.2% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Diabetes | 17+ yrs | 1.9% | 7.9% |
| Cancer | All ages | 1.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Dementia | All ages | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 30.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Kimberlow Hill Surgery, Kimberlow Rise, York, YO10 5LA. Phone: 07788 292037.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jorvik Gillygate Practice | 3.3 km | 92% |
| Dalton Terrace Surgery | 4.4 km | 89% |
| York Medical Group | 5.9 km | 74% |
| Elvington Medical Practice | 6.0 km | 86% |
| Front Street Surgery | 6.4 km | 93% |
How do patients rate Kimberlow Hill Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Kimberlow Hill Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Kimberlow Hill Surgery?
14,757 patients were registered in September 2026, down 9.5% on a year earlier.
What is Kimberlow Hill Surgery's CQC rating?
Good overall, published in September 2020.
How many GPs does Kimberlow Hill Surgery have?
5.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,733 patients per GP against 2,171 across England.
Are appointments at Kimberlow Hill Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kimberlow Hill Surgery's phone number?
07788 292037.