MyHealth, York: patient reviews and CQC rating
MyHealth is a GP practice in York with 18,604 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 10.0 full-time-equivalent qualified GPs, or 1,865 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about MyHealth
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 16th of the 21 practices in York with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (70%). 109 patients answered the survey (response rate 39%).
| Survey question | MyHealth | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 77% | 79% | 77% |
| Easy to contact by phone | 38% | 59% | 57% |
| Easy to contact via the website | 52% | 62% | 58% |
| Easy to contact via the NHS App | 45% | 59% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 63% | 76% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for MyHealth is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,604 patients were registered at MyHealth in September 2026, down 1.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 1,865 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 5.6 nurses and 7.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.6 | 13.9 |
| August 2024 | 10.8 | 15.9 |
| August 2025 | 10.3 | 14.1 |
| August 2026 | 10.0 | 12.3 |
From June 2026 to August 2026 the practice recorded 13,452 appointments a month, or 723 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 64% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | MyHealth | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 723 | 559 | 510 |
| Face to face | 36% | 64% | 63% |
| Same day as booked | 64% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.1% against 3.8%), stroke or TIA (3.0% against 1.9%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 6.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
MyHealth, Southfields Road, Strensall, York, YO32 5UA. Phone: 01904 490532. Website: www.myhealthgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haxby Group Practice | 3.8 km | 68% |
| Stillington Surgery | 8.7 km | 93% |
| Jorvik Gillygate Practice | 9.3 km | 92% |
| Kimberlow Hill Surgery | 9.9 km | 74% |
| Dalton Terrace Surgery | 10.5 km | 89% |
- Elvington Medical Practice (86% overall experience good)
- The Beckside Centre (95% overall experience good)
How do patients rate MyHealth?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of MyHealth as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at MyHealth?
18,604 patients were registered in September 2026, down 1.3% on a year earlier.
What is MyHealth's CQC rating?
Good overall, published in July 2016.
How many GPs does MyHealth have?
10.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,865 patients per GP against 2,171 across England.
Are appointments at MyHealth face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is MyHealth's phone number?
01904 490532.