Crossley Street Surgery, Wetherby: patient reviews and CQC rating
Crossley Street Surgery is a GP practice in Wetherby with 11,824 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 7.7 full-time-equivalent qualified GPs, or 1,534 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crossley Street Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 84%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 4 practices in Wetherby with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (84%). 116 patients answered the survey (response rate 40%).
| Survey question | Crossley Street Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 94% | 76% | 77% |
| Easy to contact by phone | 78% | 53% | 57% |
| Easy to contact via the website | 81% | 54% | 58% |
| Easy to contact via the NHS App | 84% | 52% | 54% |
| Reception team helpful | 99% | 84% | 85% |
| Last contact good | 88% | 70% | 73% |
| Wait for appointment about right | 94% | 70% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 94% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 515 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crossley Street Surgery is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,824 patients were registered at Crossley Street Surgery in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,534 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 2.7 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.4 | 12.8 |
| August 2024 | 10.0 | 13.6 |
| August 2025 | 10.6 | 13.4 |
| August 2026 | 7.7 | 9.8 |
From June 2026 to August 2026 the practice recorded 7,269 appointments a month, or 615 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Crossley Street Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 615 | 579 | 510 |
| Face to face | 73% | 66% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), atrial fibrillation (4.1% against 2.2%) and cancer (6.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.0 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.5% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Crossley Street Surgery, Crossley Street, Wetherby, LS22 6RT. Phone: 01937 543200. Website: www.crossleystreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bramham Medical Centre | 0.7 km | 69% |
| Collingham Church View Surgery | 2.8 km | 80% |
| Spa Surgery | 4.2 km | 95% |
| Eastgate Medical Group | 9.8 km | 73% |
| Tadcaster Medical Centre | 9.9 km | 77% |
- Bramham Medical Centre (69% overall experience good)
- Collingham Church View Surgery (80% overall experience good)
- Spa Surgery (95% overall experience good)
How do patients rate Crossley Street Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Crossley Street Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Crossley Street Surgery?
11,824 patients were registered in September 2026, down 0.2% on a year earlier.
What is Crossley Street Surgery's CQC rating?
Good overall, published in November 2015.
How many GPs does Crossley Street Surgery have?
7.7 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,534 patients per GP against 2,171 across England.
Are appointments at Crossley Street Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crossley Street Surgery's phone number?
01937 543200.