Drs Bryan, Hadley, Jones & Chan, Wolverhampton: patient reviews and CQC rating
Drs Bryan, Hadley, Jones & Chan is a GP practice in Wolverhampton with 6,553 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 2.8 full-time-equivalent qualified GPs, or 2,318 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Bryan, Hadley, Jones & Chan
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 92 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 26th of the 37 practices in Wolverhampton with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (83%). 92 patients answered the survey (response rate 24%).
| Survey question | Drs Bryan, Hadley, Jones & Chan | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 61% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 68% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 157 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Bryan, Hadley, Jones & Chan is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,553 patients were registered at Drs Bryan, Hadley, Jones & Chan in September 2026, up 1.0% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,318 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 6.4 |
| August 2024 | 3.2 | 5.3 |
| August 2025 | 3.1 | 5.0 |
| August 2026 | 2.8 | 5.0 |
From June 2026 to August 2026 the practice recorded 4,014 appointments a month, or 613 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Drs Bryan, Hadley, Jones & Chan | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 613 | 479 | 510 |
| Face to face | 48% | 66% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 12% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), atrial fibrillation (3.6% against 2.2%) and chronic kidney disease (6.7% against 4.6%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Drs Bryan, Hadley, Jones & Chan, Dale Medical Practice, Planks Lane, Wombourne, Wolverhampton, WV5 8DX. Phone: 01902 892209. Website: www.dalemedicalpractice-wombourne.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gravel Hill Surgery | 0.7 km | 88% |
| Moss Grove Surgery - Kingswinford | 4.2 km | 76% |
| Penn Manor Medical Practice | 4.3 km | 74% |
| The Summerhill Surgery | 4.4 km | 84% |
| Coalway Road Surgery | 4.5 km | 83% |
- Bilbrook Medical Centre (90% overall experience good)
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- Dr A Riaz and Mrs Shabana Riaz (95% overall experience good)
- Gravel Hill Surgery (88% overall experience good)
- Lakeside Medical Centre (77% overall experience good)
- Russell House Surgery (84% overall experience good)
- Tamar Medical Centre (95% overall experience good)
How do patients rate Drs Bryan, Hadley, Jones & Chan?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Drs Bryan, Hadley, Jones & Chan as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Drs Bryan, Hadley, Jones & Chan?
6,553 patients were registered in September 2026, up 1.0% on a year earlier.
What is Drs Bryan, Hadley, Jones & Chan's CQC rating?
Good overall, published in June 2017.
How many GPs does Drs Bryan, Hadley, Jones & Chan have?
2.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,318 patients per GP against 2,171 across England.
Are appointments at Drs Bryan, Hadley, Jones & Chan face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Bryan, Hadley, Jones & Chan's phone number?
01902 892209.