Bilbrook Medical Centre, Wolverhampton: patient reviews and CQC rating

What patients say about Bilbrook Medical Centre

Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.

On overall experience it is 7th of the 37 practices in Wolverhampton with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 113 patients answered the survey (response rate 34%).

In the Friends and Family Test for July 2026, 97% of 352 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Bilbrook Medical Centre is Outstanding, published in June 2016. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good.

9,210 patients were registered at Bilbrook Medical Centre in September 2026, almost the same as a year earlier.

23% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,647 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 3,494 appointments a month, or 379 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).

59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), atrial fibrillation (2.8% against 2.2%) and cancer (4.8% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.8 for men (England: 83.0 and 79.1).

73% of the practice's patients live in the WV8 postcode district, followed by WV6 (16%), WV9 (7%) and WV10 (3%). 75% live in South Staffordshire, the council area the practice is in.

Bilbrook Medical Centre, Bilbrook Medical Centre,, Brookfield Road, Bilbrook,, Wolverhampton, WV8 1DX. Phone: 01902 847313. Website: www.bilbrookmedicalcentre.com.