Lakeside Medical Centre, Wolverhampton: patient reviews and CQC rating
Lakeside Medical Centre is a GP practice in Wolverhampton with 5,631 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). It has 3.2 full-time-equivalent qualified GPs, or 1,760 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 25th of the 37 practices in Wolverhampton with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (80%). 118 patients answered the survey (response rate 28%).
| Survey question | Lakeside Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 61% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 59% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 99 responses rated the practice good or very good (England: 92%).
5,631 patients were registered at Lakeside Medical Centre in September 2026, down 0.8% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,760 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.7 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 5.7 |
| August 2024 | 3.2 | 4.9 |
| August 2025 | 3.2 | 7.7 |
| August 2026 | 3.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 2,538 appointments a month, or 451 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lakeside Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 479 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.6% against 3.8%). It has a lower share for heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Lakeside Medical Centre, Church Road, Perton, Wolverhampton, WV6 7PD. Phone: 01902 755329. Website: www.lakesidemedicalcentre-perton.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tamar Medical Centre | 0.2 km | 95% |
| Castlecroft Medical Practice | 2.1 km | 84% |
| Tettenhall Medical Practice | 3.0 km | 88% |
| Newbridge Surgery | 3.3 km | 94% |
| Russell House Surgery | 3.4 km | 84% |
- Bilbrook Medical Centre (90% overall experience good)
- Claverley Medical Practice (90% overall experience good)
- Dr A Riaz and Mrs Shabana Riaz (95% overall experience good)
- Drs Bryan, Hadley, Jones & Chan (76% overall experience good)
- Gravel Hill Surgery (88% overall experience good)
- Russell House Surgery (84% overall experience good)
- Tamar Medical Centre (95% overall experience good)
How do patients rate Lakeside Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Lakeside Medical Centre as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Lakeside Medical Centre?
5,631 patients were registered in September 2026, down 0.8% on a year earlier.
How many GPs does Lakeside Medical Centre have?
3.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,760 patients per GP against 2,171 across England.
Are appointments at Lakeside Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Medical Centre's phone number?
01902 755329.