Russell House Surgery, Wolverhampton: patient reviews and CQC rating
Russell House Surgery is a GP practice in Wolverhampton with 6,324 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 3.2 full-time-equivalent qualified GPs, or 1,960 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Russell House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, against 54% across England. Its result closest to England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 14th of the 37 practices in Wolverhampton with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (85%). 114 patients answered the survey (response rate 34%).
| Survey question | Russell House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 67% | 63% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 61% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 79% | 75% | 69% |
| Listened to well | 99% | 87% | 87% |
| Treated with care and concern | 99% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Russell House Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,324 patients were registered at Russell House Surgery in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,960 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.3 |
| August 2024 | 3.2 | 4.1 |
| August 2025 | 3.2 | 4.9 |
| August 2026 | 3.2 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,426 appointments a month, or 542 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Russell House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 542 | 479 | 510 |
| Face to face | 85% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.6% against 1.2%), dementia (1.5% against 0.8%) and atrial fibrillation (4.3% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.8% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 6.7% | 3.8% |
| Osteoporosis | 50+ yrs | 4.6% | 1.2% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Russell House Surgery, Business Hub, Wolverhampton Road, Codsall, Wolverhampton, WV8 1PE. Phone: 01902 842488. Website: www.russellhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bilbrook Medical Centre | 0.5 km | 90% |
| Tettenhall Medical Practice | 3.4 km | 88% |
| Lakeside Medical Centre | 3.4 km | 77% |
| Tamar Medical Centre | 3.5 km | 95% |
| Ashfield Road Surgery | 3.8 km | 82% |
- Bilbrook Medical Centre (90% overall experience good)
- Claverley Medical Practice (90% overall experience good)
- Dr A Riaz and Mrs Shabana Riaz (95% overall experience good)
- Drs Bryan, Hadley, Jones & Chan (76% overall experience good)
- Gravel Hill Surgery (88% overall experience good)
- Lakeside Medical Centre (77% overall experience good)
- Tamar Medical Centre (95% overall experience good)
How do patients rate Russell House Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Russell House Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Russell House Surgery?
6,324 patients were registered in September 2026, down 0.5% on a year earlier.
What is Russell House Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Russell House Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,960 patients per GP against 2,171 across England.
Are appointments at Russell House Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Russell House Surgery's phone number?
01902 842488.