West Wirral Group Practice, Wirral: patient reviews and CQC rating
West Wirral Group Practice is a GP practice in Wirral with 13,903 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 10.4 full-time-equivalent qualified GPs, or 1,333 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Wirral Group Practice
Its best result against England is the share who said they were treated with care and concern: 98%, above the England figure of 86%. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 16th of the 19 practices in Wirral with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (85%). 124 patients answered the survey (response rate 35%).
| Survey question | West Wirral Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 49% | 57% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 58% | 73% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for West Wirral Group Practice is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,903 patients were registered at West Wirral Group Practice in September 2026, up 1.5% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 1,333 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.4 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.5 | 13.0 |
| August 2024 | 11.5 | 13.9 |
| August 2025 | 11.0 | 14.8 |
| August 2026 | 10.4 | 13.0 |
From June 2026 to August 2026 the practice recorded 8,055 appointments a month, or 579 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West Wirral Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 579 | 492 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.5% against 1.1%), atrial fibrillation (4.8% against 2.2%) and cancer (7.1% against 3.8%). It has a lower share for a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 18.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 7.1% | 3.8% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
West Wirral Group Practice, The Warrens Medical Centre, Arrowe Park Road, Wirral, CH49 5PL. Phone: 0151 929 5555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Prenton Medical Centre | 2.4 km | 89% |
| Dr Ivan Camphor | 2.5 km | 93% |
| Holmlands Medical Centre | 2.6 km | 89% |
| The Villa Medical Centre | 2.7 km | 97% |
| Greasby Group Practice - PJ Coppock | 2.9 km | 75% |
- Greasby Group Practice - PJ Coppock (75% overall experience good)
- Heswall and Pensby Group Practice (67% overall experience good)
- Marine Lake Health and Wellbeing Centre (76% overall experience good)
- Upton Group Practice (81% overall experience good)
How do patients rate West Wirral Group Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of West Wirral Group Practice as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at West Wirral Group Practice?
13,903 patients were registered in September 2026, up 1.5% on a year earlier.
What is West Wirral Group Practice's CQC rating?
Good overall, published in May 2017.
How many GPs does West Wirral Group Practice have?
10.4 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,333 patients per GP against 2,171 across England.
Are appointments at West Wirral Group Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Wirral Group Practice's phone number?
0151 929 5555.