The Orchard Surgery, Wirral: patient reviews and CQC rating
The Orchard Surgery is a GP practice in Wirral with 7,013 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 4.4 full-time-equivalent qualified GPs, or 1,594 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 18th of the 19 practices in Wirral with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (81%). 105 patients answered the survey (response rate 28%).
| Survey question | The Orchard Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 50% | 57% | 57% |
| Easy to contact via the website | 76% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 72% | 73% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 78% of 206 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orchard Surgery is Good, published in March 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,013 patients were registered at The Orchard Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,594 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 8.5 |
| August 2024 | 5.5 | 7.8 |
| August 2025 | 5.6 | 8.2 |
| August 2026 | 4.4 | 7.4 |
From June 2026 to August 2026 the practice recorded 4,971 appointments a month, or 709 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 66% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Orchard Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 709 | 492 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.6% against 0.6%), heart failure (2.1% against 1.1%) and atrial fibrillation (3.8% against 2.2%). It has a lower share for chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| COPD | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Learning disability | All ages | 1.6% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
The Orchard Surgery, The Orchard, Bromborough Village Road, Wirral, CH62 7EU. Phone: 0151 334 2084. Website: www.theorchardsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastham Group Practice - KJ Bush | 1.1 km | 80% |
| Spital Surgery | 2.0 km | 95% |
| Civic Medical Centre | 2.8 km | 85% |
| Kings Lane Medical Practice - Dr D Kershaw | 3.7 km | 94% |
| Dr N Mugerwa & Dr S Mugerwa | 3.7 km | 89% |
- Civic Medical Centre (85% overall experience good)
- Eastham Group Practice - KJ Bush (80% overall experience good)
- Spital Surgery (95% overall experience good)
- Sunlight Group Practice (81% overall experience good)
How do patients rate The Orchard Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Orchard Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at The Orchard Surgery?
7,013 patients were registered in September 2026, up 0.0% on a year earlier.
What is The Orchard Surgery's CQC rating?
Good overall, published in March 2024.
How many GPs does The Orchard Surgery have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,594 patients per GP against 2,171 across England.
Are appointments at The Orchard Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Surgery's phone number?
0151 334 2084.