Spital Surgery, Wirral: patient reviews and CQC rating
Spital Surgery is a GP practice in Wirral with 4,906 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 6.5 full-time-equivalent qualified GPs, or 754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spital Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 19 practices in Wirral with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (94%). 112 patients answered the survey (response rate 35%).
| Survey question | Spital Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 87% | 57% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 78% | 53% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 94% | 73% | 73% |
| Wait for appointment about right | 88% | 73% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 222 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Spital Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,906 patients were registered at Spital Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 754 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.9 |
| August 2024 | 5.8 | 9.0 |
| August 2025 | 5.3 | 6.6 |
| August 2026 | 6.5 | 9.2 |
From June 2026 to August 2026 the practice recorded 3,087 appointments a month, or 629 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Spital Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 629 | 492 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.2% against 2.2%), heart failure (2.0% against 1.1%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Spital Surgery, 1-1A Lancelyn Precinct, Spital Road, Wirral, CH63 9JP. Phone: 0151 334 4019.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Civic Medical Centre | 1.0 km | 85% |
| Kings Lane Medical Practice - Dr D Kershaw | 1.7 km | 94% |
| Dr N Mugerwa & Dr S Mugerwa | 1.7 km | 89% |
| Teehey Lane Medical Centre - Dr. M Salahuddin | 1.8 km | 85% |
| The Orchard Surgery | 2.0 km | 76% |
- Civic Medical Centre (85% overall experience good)
- Eastham Group Practice - KJ Bush (80% overall experience good)
- Sunlight Group Practice (81% overall experience good)
- The Orchard Surgery (76% overall experience good)
How do patients rate Spital Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Spital Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Spital Surgery?
4,906 patients were registered in September 2026, up 0.9% on a year earlier.
What is Spital Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Spital Surgery have?
6.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 754 patients per GP against 2,171 across England.
Are appointments at Spital Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spital Surgery's phone number?
0151 334 4019.