Civic Medical Centre, Wirral: patient reviews and CQC rating
Civic Medical Centre is a GP practice in Wirral with 9,486 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 5.5 full-time-equivalent qualified GPs, or 1,710 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Civic Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 19 practices in Wirral with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 119 patients answered the survey (response rate 32%).
| Survey question | Civic Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 74% | 57% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 77% of 254 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Civic Medical Centre is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,486 patients were registered at Civic Medical Centre in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,710 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.9 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.0 |
| August 2024 | 4.9 | 9.1 |
| August 2025 | 5.1 | 8.7 |
| August 2026 | 5.5 | 8.7 |
From June 2026 to August 2026 the practice recorded 6,393 appointments a month, or 674 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Civic Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 674 | 492 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.0% against 0.8%), palliative or supportive care needs (1.4% against 0.6%) and heart failure (2.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Dementia | All ages | 2.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Civic Medical Centre, Civic Way, Bebington, Wirral, CH63 7RX. Phone: 0151 645 6936. Website: www.civicmc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Spital Surgery | 1.0 km | 95% |
| Teehey Lane Medical Centre - Dr. M Salahuddin | 1.2 km | 85% |
| Kings Lane Medical Practice - Dr D Kershaw | 1.3 km | 94% |
| Dr N Mugerwa & Dr S Mugerwa | 1.3 km | 89% |
| Sunlight Group Practice | 1.5 km | 81% |
- Eastham Group Practice - KJ Bush (80% overall experience good)
- Spital Surgery (95% overall experience good)
- Sunlight Group Practice (81% overall experience good)
- The Orchard Surgery (76% overall experience good)
How do patients rate Civic Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Civic Medical Centre as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Civic Medical Centre?
9,486 patients were registered in September 2026, down 0.0% on a year earlier.
What is Civic Medical Centre's CQC rating?
Good overall, published in April 2019.
How many GPs does Civic Medical Centre have?
5.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,710 patients per GP against 2,171 across England.
Are appointments at Civic Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Civic Medical Centre's phone number?
0151 645 6936.