The Villa Medical Centre, Prenton: patient reviews and CQC rating
The Villa Medical Centre is a GP practice in Prenton with 6,080 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.1 full-time-equivalent qualified GPs, or 1,495 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Villa Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 86%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 4 practices in Prenton with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (94%). 121 patients answered the survey (response rate 30%).
| Survey question | The Villa Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 97% | 78% | 77% |
| Easy to contact by phone | 77% | 57% | 57% |
| Easy to contact via the website | 86% | 55% | 58% |
| Easy to contact via the NHS App | 78% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 87% | 73% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
CQC's overall rating for The Villa Medical Centre is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,080 patients were registered at The Villa Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,495 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.1 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 2.7 |
| August 2024 | 1.2 | 5.0 |
| August 2025 | 1.2 | 4.6 |
| August 2026 | 4.1 | 7.7 |
From June 2026 to August 2026 the practice recorded 4,328 appointments a month, or 712 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 59% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Villa Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 712 | 492 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.1% against 2.2%), heart failure (2.0% against 1.1%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 85.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 88.1% | 74.9% |
The Villa Medical Centre, 1-2 Roman Road, Prenton, CH43 3DB. Phone: 0151 608 4702. Website: www.thevillamedicalcentrewirral.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Prenton Medical Centre | 1.0 km | 89% |
| Holmlands Medical Centre | 1.1 km | 89% |
| Teehey Lane Medical Centre - Dr. M Salahuddin | 2.3 km | 85% |
| St Catherine's Health Centre | 2.4 km | 80% |
| Kings Lane Medical Practice - Dr D Kershaw | 2.4 km | 94% |
- Cavendish Medical Centre (91% overall experience good)
- Devaney Medical Centre (75% overall experience good)
- Dr N Mugerwa & Dr S Mugerwa (89% overall experience good)
- Dr Sekhar Karyampudi (90% overall experience good)
- Drs Green, Majeed and Shetty (70% overall experience good)
- Drs Grey, Lodge & Mrs Draco (82% overall experience good)
- Gladstone Medical Centre - M Salahuddin (73% overall experience good)
- Hamilton Medical Centre (91% overall experience good)
- Holmlands Medical Centre (89% overall experience good)
- Kings Lane Medical Practice - Dr D Kershaw (94% overall experience good)
- Miriam Medical Centre (84% overall experience good)
- St Catherine's Health Centre (80% overall experience good)
- Teehey Lane Medical Centre - Dr. M Salahuddin (85% overall experience good)
- Whetstone Lane Medical Centre - Katherine V Gregson (80% overall experience good)
How do patients rate The Villa Medical Centre?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of The Villa Medical Centre as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at The Villa Medical Centre?
6,080 patients were registered in September 2026, down 1.7% on a year earlier.
What is The Villa Medical Centre's CQC rating?
Good overall, published in March 2016.
How many GPs does The Villa Medical Centre have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,495 patients per GP against 2,171 across England.
Are appointments at The Villa Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Villa Medical Centre's phone number?
0151 608 4702.