Gladstone Medical Centre - M Salahuddin, Birkenhead: patient reviews and CQC rating
Gladstone Medical Centre - M Salahuddin is a GP practice in Birkenhead with 3,696 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 3.0 full-time-equivalent qualified GPs, or 1,238 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gladstone Medical Centre - M Salahuddin
Its best result against England is the share who found the reception and administrative team helpful: 95%, above the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 10 practices in Birkenhead with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (64%). 99 patients answered the survey (response rate 14%).
| Survey question | Gladstone Medical Centre - M Salahuddin | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 65% | 57% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 64% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 62% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gladstone Medical Centre - M Salahuddin is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,696 patients were registered at Gladstone Medical Centre - M Salahuddin in September 2026, down 3.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,238 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.6 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 1,741 appointments a month, or 471 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Gladstone Medical Centre - M Salahuddin | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 471 | 492 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (30.4% against 14.3%), COPD (3.8% against 1.9%) and heart failure (2.1% against 1.1%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 48.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.4 years for women and 73.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 30.4% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| COPD | All ages | 3.8% | 1.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Heart failure | All ages | 2.1% | 1.1% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 46.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
Gladstone Medical Centre - M Salahuddin, Gladstone Medical Centre, 241-247 Old Chester Road, Rock Ferry, Birkenhead, CH42 3TD. Phone: 0151 645 2306. Website: www.gladstonemed.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Grey, Lodge & Mrs Draco | 0.7 km | 82% |
| St Catherine's Health Centre | 0.9 km | 80% |
| Whetstone Lane Medical Centre - Katherine V Gregson | 1.6 km | 80% |
| Sunlight Group Practice | 1.7 km | 81% |
| Devaney Medical Centre | 1.8 km | 75% |
- Cavendish Medical Centre (91% overall experience good)
- Devaney Medical Centre (75% overall experience good)
- Dr N Mugerwa & Dr S Mugerwa (89% overall experience good)
- Dr Sekhar Karyampudi (90% overall experience good)
- Drs Green, Majeed and Shetty (70% overall experience good)
- Drs Grey, Lodge & Mrs Draco (82% overall experience good)
- Hamilton Medical Centre (91% overall experience good)
- Holmlands Medical Centre (89% overall experience good)
- Kings Lane Medical Practice - Dr D Kershaw (94% overall experience good)
- Miriam Medical Centre (84% overall experience good)
- St Catherine's Health Centre (80% overall experience good)
- Teehey Lane Medical Centre - Dr. M Salahuddin (85% overall experience good)
- The Villa Medical Centre (97% overall experience good)
- Whetstone Lane Medical Centre - Katherine V Gregson (80% overall experience good)
How do patients rate Gladstone Medical Centre - M Salahuddin?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Gladstone Medical Centre - M Salahuddin as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Gladstone Medical Centre - M Salahuddin?
3,696 patients were registered in September 2026, down 3.5% on a year earlier.
What is Gladstone Medical Centre - M Salahuddin's CQC rating?
Good overall, published in September 2019.
How many GPs does Gladstone Medical Centre - M Salahuddin have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,238 patients per GP against 2,171 across England.
Are appointments at Gladstone Medical Centre - M Salahuddin face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gladstone Medical Centre - M Salahuddin's phone number?
0151 645 2306.