Paxton Medical Group, Birkenhead: patient reviews and CQC rating
Paxton Medical Group is a GP practice in Birkenhead with 20,628 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). It has 8.5 full-time-equivalent qualified GPs, or 2,422 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Paxton Medical Group
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found the reception and administrative team helpful: 83%, against 85% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 10 practices in Birkenhead with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (87%). 121 patients answered the survey (response rate 26%).
| Survey question | Paxton Medical Group | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 65% | 57% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
20,628 patients were registered at Paxton Medical Group in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 2,422 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 7.4 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 19.7 |
| August 2024 | 7.9 | 16.7 |
| August 2025 | 9.5 | 18.7 |
| August 2026 | 8.5 | 17.3 |
From June 2026 to August 2026 the practice recorded 12,936 appointments a month, or 627 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 53% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Paxton Medical Group | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 627 | 492 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.4% against 0.6%), dementia (1.7% against 0.8%) and depression (26.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 26.3% | 14.3% |
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Palliative care | All ages | 2.4% | 0.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Paxton Medical Group, Claughton Medical Centre, 161 Park Road North, Birkenhead, CH41 0DD. Phone: 0151 652 1688.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cavendish Medical Centre | 0.4 km | 91% |
| Miriam Medical Centre | 0.4 km | 84% |
| Drs Green, Majeed and Shetty | 1.4 km | 70% |
| Dr Sekhar Karyampudi | 1.4 km | 90% |
| Devaney Medical Centre | 1.6 km | 75% |
- Dr Ivan Camphor (93% overall experience good)
- Prenton Medical Centre (89% overall experience good)
How do patients rate Paxton Medical Group?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Paxton Medical Group as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Paxton Medical Group?
20,628 patients were registered in September 2026, down 0.2% on a year earlier.
How many GPs does Paxton Medical Group have?
8.5 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 2,422 patients per GP against 2,171 across England.
Are appointments at Paxton Medical Group face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Paxton Medical Group's phone number?
0151 652 1688.