Healthier Neighbourhoods PCN: primary care network practices and patient survey
Healthier Neighbourhoods PCN is a primary care network of 3 GP practices with 30,842 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,235 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Healthier Neighbourhoods PCN with survey results, the share of patients describing their overall experience as good ranges from 85% at Paxton Medical Group to 93% at Dr Ivan Camphor, with a median of 89% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. Prenton Medical Centre has the highest share finding it easy to get through by phone (83%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Ivan Camphor | 6,097 | 93% | 79% | Good | 1,772 |
| Prenton Medical Centre | 4,117 | 89% | 83% | – | – |
| Paxton Medical Group | 20,628 | 85% | 65% | – | 2,422 |
Results for the network as a whole, from 337 responses, against Cheshire and Merseyside and England.
| Survey question | Healthier Neighbourhoods PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
There are 2,235 registered patients per full-time-equivalent qualified GP in Healthier Neighbourhoods PCN, close to England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 583 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.0% over the year (England: shrank 1.1%).
| Measure | Healthier Neighbourhoods PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 2,235 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 583 | 492 | 510 |
| Face-to-face appointments | 65% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 19% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Healthier Neighbourhoods PCN is palliative care (2.0% against 0.6%), and the furthest below is osteoporosis (1.1% against 1.2%).
| Condition register | Age group | Healthier Neighbourhoods PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 21.8% | 14.3% | 5,224 |
| High blood pressure | All ages | 17.3% | 15.2% | 5,237 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 2,081 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,213 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,072 |
| Cancer | All ages | 4.2% | 3.8% | 1,266 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,071 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 855 |
| COPD | All ages | 2.5% | 1.9% | 744 |
| Palliative care | All ages | 2.0% | 0.6% | 613 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 611 |
| Dementia | All ages | 1.5% | 0.8% | 452 |
| Heart failure | All ages | 1.4% | 1.1% | 430 |
| Serious mental illness | All ages | 1.2% | 1.0% | 362 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 264 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 125 |
| Learning disability | All ages | 0.9% | 0.6% | 281 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 248 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 180 |
- Birkenhead PCN (15 practices)
- Healthier South Wirral PCN (5 practices)
- Healthier West Wirral PCN (5 practices)
- Moreton and Meols PCN (5 practices)
- Wallasey PCN (10 practices)
Which practices are in Healthier Neighbourhoods PCN?
Dr Ivan Camphor, Paxton Medical Group and Prenton Medical Centre.
How do patients rate Healthier Neighbourhoods PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Healthier Neighbourhoods PCN cover?
30,842 registered patients across 3 practices in September 2026.
How many patients per GP does Healthier Neighbourhoods PCN have?
2,235 per full-time-equivalent qualified GP, against 2,171 across England.