Prenton Medical Centre, Prenton: patient reviews and CQC rating
Prenton Medical Centre is a GP practice in Prenton with 4,117 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prenton Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 4 practices in Prenton with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 94 patients answered the survey (response rate 17%).
| Survey question | Prenton Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 83% | 57% | 57% |
| Easy to contact via the website | 63% | 55% | 58% |
| Easy to contact via the NHS App | 69% | 53% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 86% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 110 responses rated the practice good or very good (England: 92%).
4,117 patients were registered at Prenton Medical Centre in September 2026, up 1.1% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 2,026 appointments a month, or 492 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Prenton Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 492 | 510 |
| Face to face | 76% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.9% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 28.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.9% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Prenton Medical Centre, 516-518 Woodchurch Road, Prenton, CH43 0TS. Phone: 0151608766.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holmlands Medical Centre | 0.2 km | 89% |
| The Villa Medical Centre | 1.0 km | 97% |
| Devaney Medical Centre | 2.2 km | 75% |
| Dr Ivan Camphor | 2.2 km | 93% |
| West Wirral Group Practice | 2.4 km | 78% |
- Dr Ivan Camphor (93% overall experience good)
- Paxton Medical Group (85% overall experience good)
How do patients rate Prenton Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Prenton Medical Centre as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Prenton Medical Centre?
4,117 patients were registered in September 2026, up 1.1% on a year earlier.
Are appointments at Prenton Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prenton Medical Centre's phone number?
0151608766.