Devaney Medical Centre, Prenton: patient reviews and CQC rating
Devaney Medical Centre is a GP practice in Prenton with 7,998 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 5.0 full-time-equivalent qualified GPs, or 1,595 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Devaney Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 4 practices in Prenton with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 95 patients answered the survey (response rate 22%).
| Survey question | Devaney Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 42% | 57% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 47% | 53% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 59% | 73% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 75% of 145 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Devaney Medical Centre is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,998 patients were registered at Devaney Medical Centre in September 2026, up 0.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,595 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.1 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 5.9 |
| August 2024 | 4.5 | 8.5 |
| August 2025 | 5.0 | 8.0 |
| August 2026 | 5.0 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,412 appointments a month, or 802 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 61% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Devaney Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 802 | 492 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), palliative or supportive care needs (1.4% against 0.6%) and heart failure (1.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.0% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Learning disability | All ages | 1.5% | 0.6% |
| Palliative care | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Devaney Medical Centre, 40 Balls Road, Prenton, CH43 5RE. Phone: 0151 652 4281.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whetstone Lane Medical Centre - Katherine V Gregson | 0.6 km | 80% |
| St Catherine's Health Centre | 0.9 km | 80% |
| Drs Green, Majeed and Shetty | 1.3 km | 70% |
| Dr Sekhar Karyampudi | 1.3 km | 90% |
| Hamilton Medical Centre | 1.5 km | 91% |
- Cavendish Medical Centre (91% overall experience good)
- Dr N Mugerwa & Dr S Mugerwa (89% overall experience good)
- Dr Sekhar Karyampudi (90% overall experience good)
- Drs Green, Majeed and Shetty (70% overall experience good)
- Drs Grey, Lodge & Mrs Draco (82% overall experience good)
- Gladstone Medical Centre - M Salahuddin (73% overall experience good)
- Hamilton Medical Centre (91% overall experience good)
- Holmlands Medical Centre (89% overall experience good)
- Kings Lane Medical Practice - Dr D Kershaw (94% overall experience good)
- Miriam Medical Centre (84% overall experience good)
- St Catherine's Health Centre (80% overall experience good)
- Teehey Lane Medical Centre - Dr. M Salahuddin (85% overall experience good)
- The Villa Medical Centre (97% overall experience good)
- Whetstone Lane Medical Centre - Katherine V Gregson (80% overall experience good)
How do patients rate Devaney Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Devaney Medical Centre as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Devaney Medical Centre?
7,998 patients were registered in September 2026, up 0.9% on a year earlier.
What is Devaney Medical Centre's CQC rating?
Good overall, published in February 2016.
How many GPs does Devaney Medical Centre have?
5.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,595 patients per GP against 2,171 across England.
Are appointments at Devaney Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Devaney Medical Centre's phone number?
0151 652 4281.