Cavendish Medical Centre, Birkenhead: patient reviews and CQC rating
Cavendish Medical Centre is a GP practice in Birkenhead with 5,581 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 3.4 full-time-equivalent qualified GPs, or 1,654 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cavendish Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 10 practices in Birkenhead with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (83%). 97 patients answered the survey (response rate 20%).
| Survey question | Cavendish Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 80% | 53% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 83% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 80% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cavendish Medical Centre is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,581 patients were registered at Cavendish Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,654 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.2 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 12.0 |
| August 2024 | 3.9 | 9.0 |
| August 2025 | 4.1 | 7.3 |
| August 2026 | 3.4 | 9.1 |
From June 2026 to August 2026 the practice recorded 2,764 appointments a month, or 495 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 39% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | Cavendish Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 492 | 510 |
| Face to face | 76% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 11% | 4% | 5% |
| Did not attend | 13% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), depression (33.8% against 14.3%) and epilepsy (1.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 48.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 33.8% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Palliative care | All ages | 1.6% | 0.6% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
Cavendish Medical Centre, Birkenhead Medical Building, 31 Laird Street, Birkenhead, CH41 8DB. Phone: 0151 652 1955. Website: www.cavendishmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Miriam Medical Centre | 0.0 km | 84% |
| Paxton Medical Group | 0.4 km | 85% |
| Drs Green, Majeed and Shetty | 1.1 km | 70% |
| Dr Sekhar Karyampudi | 1.1 km | 90% |
| Somerville Medical Centre - RA Smye Wilson Evans Halder & Jennings | 1.3 km | 90% |
- Devaney Medical Centre (75% overall experience good)
- Dr N Mugerwa & Dr S Mugerwa (89% overall experience good)
- Dr Sekhar Karyampudi (90% overall experience good)
- Drs Green, Majeed and Shetty (70% overall experience good)
- Drs Grey, Lodge & Mrs Draco (82% overall experience good)
- Gladstone Medical Centre - M Salahuddin (73% overall experience good)
- Hamilton Medical Centre (91% overall experience good)
- Holmlands Medical Centre (89% overall experience good)
- Kings Lane Medical Practice - Dr D Kershaw (94% overall experience good)
- Miriam Medical Centre (84% overall experience good)
- St Catherine's Health Centre (80% overall experience good)
- Teehey Lane Medical Centre - Dr. M Salahuddin (85% overall experience good)
- The Villa Medical Centre (97% overall experience good)
- Whetstone Lane Medical Centre - Katherine V Gregson (80% overall experience good)
How do patients rate Cavendish Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Cavendish Medical Centre as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Cavendish Medical Centre?
5,581 patients were registered in September 2026, down 1.0% on a year earlier.
What is Cavendish Medical Centre's CQC rating?
Good overall, published in March 2019.
How many GPs does Cavendish Medical Centre have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,654 patients per GP against 2,171 across England.
Are appointments at Cavendish Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cavendish Medical Centre's phone number?
0151 652 1955.