Drs Grey, Lodge & Mrs Draco, Birkenhead: patient reviews and CQC rating
Drs Grey, Lodge & Mrs Draco is a GP practice in Birkenhead with 8,577 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 5.2 full-time-equivalent qualified GPs, or 1,648 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Grey, Lodge & Mrs Draco
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 78%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 10 practices in Birkenhead with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (81%). 107 patients answered the survey (response rate 19%).
| Survey question | Drs Grey, Lodge & Mrs Draco | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 72% | 57% | 57% |
| Easy to contact via the website | 82% | 55% | 58% |
| Easy to contact via the NHS App | 79% | 53% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 75% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 501 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Grey, Lodge & Mrs Draco is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,577 patients were registered at Drs Grey, Lodge & Mrs Draco in September 2026, down 1.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,648 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.7 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.7 |
| August 2024 | 4.6 | 6.8 |
| August 2025 | 5.1 | 6.2 |
| August 2026 | 5.2 | 7.1 |
From June 2026 to August 2026 the practice recorded 3,667 appointments a month, or 427 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 48% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Drs Grey, Lodge & Mrs Draco | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 492 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.4% against 1.9%), depression (27.8% against 14.3%) and heart failure (2.1% against 1.1%). The practice's patients live in areas with an average deprivation score of 44.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.2 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.8% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| COPD | All ages | 4.4% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.4% | 74.9% |
Drs Grey, Lodge & Mrs Draco, Riverside Surgery, 525 New Chester Road, Rock Ferry, Birkenhead, CH42 2AG. Phone: 0151 645 3464. Website: www.riversidesurgerywirral.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gladstone Medical Centre - M Salahuddin | 0.7 km | 73% |
| Sunlight Group Practice | 1.1 km | 81% |
| St Catherine's Health Centre | 1.6 km | 80% |
| Whetstone Lane Medical Centre - Katherine V Gregson | 2.3 km | 80% |
| Teehey Lane Medical Centre - Dr. M Salahuddin | 2.4 km | 85% |
- Cavendish Medical Centre (91% overall experience good)
- Devaney Medical Centre (75% overall experience good)
- Dr N Mugerwa & Dr S Mugerwa (89% overall experience good)
- Dr Sekhar Karyampudi (90% overall experience good)
- Drs Green, Majeed and Shetty (70% overall experience good)
- Gladstone Medical Centre - M Salahuddin (73% overall experience good)
- Hamilton Medical Centre (91% overall experience good)
- Holmlands Medical Centre (89% overall experience good)
- Kings Lane Medical Practice - Dr D Kershaw (94% overall experience good)
- Miriam Medical Centre (84% overall experience good)
- St Catherine's Health Centre (80% overall experience good)
- Teehey Lane Medical Centre - Dr. M Salahuddin (85% overall experience good)
- The Villa Medical Centre (97% overall experience good)
- Whetstone Lane Medical Centre - Katherine V Gregson (80% overall experience good)
How do patients rate Drs Grey, Lodge & Mrs Draco?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Drs Grey, Lodge & Mrs Draco as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Drs Grey, Lodge & Mrs Draco?
8,577 patients were registered in September 2026, down 1.2% on a year earlier.
What is Drs Grey, Lodge & Mrs Draco's CQC rating?
Good overall, published in May 2018.
How many GPs does Drs Grey, Lodge & Mrs Draco have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,648 patients per GP against 2,171 across England.
Are appointments at Drs Grey, Lodge & Mrs Draco face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Grey, Lodge & Mrs Draco's phone number?
0151 645 3464.