Healthier West Wirral PCN: primary care network practices and patient survey
Healthier West Wirral PCN is a primary care network of 5 GP practices with 67,792 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 1,689 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Healthier West Wirral PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Heswall and Pensby Group Practice to 81% at Upton Group Practice, with a median of 76% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Upton Group Practice has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Upton Group Practice | 7,676 | 81% | 70% | Good | 1,766 |
| West Wirral Group Practice | 13,903 | 78% | 49% | Good | 1,333 |
| Marine Lake Health and Wellbeing Centre | 18,968 | 76% | 50% | Requires improvement | 1,609 |
| Greasby Group Practice - PJ Coppock | 6,473 | 75% | 49% | Good | 2,158 |
| Heswall and Pensby Group Practice | 20,772 | 67% | 52% | Good | 1,965 |
Results for the network as a whole, from 571 responses, against Cheshire and Merseyside and England.
| Survey question | Healthier West Wirral PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 53% | 57% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 65% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 1,689 registered patients per full-time-equivalent qualified GP in Healthier West Wirral PCN, fewer than England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 836 appointments a month per 1,000 patients (England: 510), 41% of them face to face. 53% of appointments took place on the day they were booked (England: 45%).
31% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Healthier West Wirral PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 1,689 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 836 | 492 | 510 |
| Face-to-face appointments | 41% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 31% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Healthier West Wirral PCN is atrial fibrillation (4.6% against 2.2%), and the furthest below is learning disability (0.5% against 0.6%).
| Condition register | Age group | Healthier West Wirral PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% | 13,992 |
| Depression | 18+ yrs | 17.4% | 14.3% | 9,921 |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% | 4,362 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 4,933 |
| Diabetes | 17+ yrs | 7.4% | 7.9% | 4,263 |
| Cancer | All ages | 6.2% | 3.8% | 4,219 |
| Atrial fibrillation | All ages | 4.6% | 2.2% | 3,161 |
| Coronary heart disease | All ages | 4.4% | 3.0% | 3,029 |
| Stroke and TIA | All ages | 2.9% | 1.9% | 2,019 |
| Heart failure | All ages | 2.0% | 1.1% | 1,355 |
| COPD | All ages | 1.9% | 1.9% | 1,286 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 485 |
| Dementia | All ages | 1.2% | 0.8% | 823 |
| Palliative care | All ages | 1.1% | 0.6% | 731 |
| Serious mental illness | All ages | 0.9% | 1.0% | 598 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 501 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 471 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 496 |
| Learning disability | All ages | 0.5% | 0.6% | 318 |
- Birkenhead PCN (15 practices)
- Healthier Neighbourhoods PCN (3 practices)
- Healthier South Wirral PCN (5 practices)
- Moreton and Meols PCN (5 practices)
- Wallasey PCN (10 practices)
Which practices are in Healthier West Wirral PCN?
Greasby Group Practice - PJ Coppock, Heswall and Pensby Group Practice, Marine Lake Health and Wellbeing Centre, Upton Group Practice and West Wirral Group Practice.
How do patients rate Healthier West Wirral PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Healthier West Wirral PCN cover?
67,792 registered patients across 5 practices in September 2026.
How many patients per GP does Healthier West Wirral PCN have?
1,689 per full-time-equivalent qualified GP, against 2,171 across England.