Marine Lake Health and Wellbeing Centre, Wirral: patient reviews and CQC rating
Marine Lake Health and Wellbeing Centre is a GP practice in Wirral with 18,968 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2022. It has 11.8 full-time-equivalent qualified GPs, or 1,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Marine Lake Health and Wellbeing Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 110 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 17th of the 19 practices in Wirral with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (74%). 110 patients answered the survey (response rate 28%).
| Survey question | Marine Lake Health and Wellbeing Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 50% | 57% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 53% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 70% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 69 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Marine Lake Health and Wellbeing Centre is Requires Improvement, published in December 2022. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (June 2018).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
18,968 patients were registered at Marine Lake Health and Wellbeing Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 11.8 full-time-equivalent qualified GPs, there are 1,609 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 8.3 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.2 | 16.1 |
| August 2024 | 14.4 | 18.6 |
| August 2025 | 14.4 | 18.2 |
| August 2026 | 11.8 | 15.4 |
From June 2026 to August 2026 the practice recorded 23,346 appointments a month, or 1,231 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 55% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
18% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Marine Lake Health and Wellbeing Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,231 | 492 | 510 |
| Face to face | 27% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), atrial fibrillation (4.5% against 2.2%) and dementia (1.6% against 0.8%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
Marine Lake Health and Wellbeing Centre, Orrysdale Road, West Kirby, Wirral, CH48 5AA. Phone: 0151 625 9171.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hoylake and Meols Medical Centre | 3.3 km | 80% |
| Greasby Group Practice - PJ Coppock | 4.0 km | 75% |
| Hoylake Road Medical Centre - A Ali | 5.1 km | 92% |
| Moreton Medical Centre - A Pereira | 5.5 km | 89% |
| Moreton Group Practice | 5.7 km | 87% |
- Greasby Group Practice - PJ Coppock (75% overall experience good)
- Heswall and Pensby Group Practice (67% overall experience good)
- Upton Group Practice (81% overall experience good)
- West Wirral Group Practice (78% overall experience good)
How do patients rate Marine Lake Health and Wellbeing Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Marine Lake Health and Wellbeing Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Marine Lake Health and Wellbeing Centre?
18,968 patients were registered in September 2026, down 0.6% on a year earlier.
What is Marine Lake Health and Wellbeing Centre's CQC rating?
Requires Improvement overall, published in December 2022.
How many GPs does Marine Lake Health and Wellbeing Centre have?
11.8 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,609 patients per GP against 2,171 across England.
Are appointments at Marine Lake Health and Wellbeing Centre face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Marine Lake Health and Wellbeing Centre's phone number?
0151 625 9171.