Hoylake Road Medical Centre - A Ali, Wirral: patient reviews and CQC rating
Hoylake Road Medical Centre - A Ali is a GP practice in Wirral with 5,064 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 2.1 full-time-equivalent qualified GPs, or 2,411 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hoylake Road Medical Centre - A Ali
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 19 practices in Wirral with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (82%). 112 patients answered the survey (response rate 27%).
| Survey question | Hoylake Road Medical Centre - A Ali | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 92% | 78% | 77% |
| Easy to contact by phone | 71% | 57% | 57% |
| Easy to contact via the website | 79% | 55% | 58% |
| Easy to contact via the NHS App | 75% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 75% | 73% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 99% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 179 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hoylake Road Medical Centre - A Ali is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,064 patients were registered at Hoylake Road Medical Centre - A Ali in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,411 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 3.2 |
| August 2024 | 2.1 | 4.0 |
| August 2025 | 2.1 | 4.2 |
| August 2026 | 2.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,164 appointments a month, or 625 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Hoylake Road Medical Centre - A Ali | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 625 | 492 | 510 |
| Face to face | 85% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), depression (25.9% against 14.3%) and COPD (3.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.9% | 14.3% |
| High blood pressure | All ages | 19.9% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| COPD | All ages | 3.4% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
Hoylake Road Medical Centre - A Ali, 314 Hoylake Road, Wirral, CH46 6DE. Phone: 0151 677 2425. Website: www.hoylakeroadmcwirral.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Moreton Medical Centre - A Pereira | 0.4 km | 89% |
| Moreton Group Practice | 0.6 km | 87% |
| Blackheath Medical Centre | 1.6 km | 93% |
| Upton Group Practice | 2.4 km | 81% |
| Leasowe Medical Practice | 2.4 km | 87% |
- Hoylake and Meols Medical Centre (80% overall experience good)
- Leasowe Medical Practice (87% overall experience good)
- Moreton Group Practice (87% overall experience good)
- Moreton Medical Centre - A Pereira (89% overall experience good)
How do patients rate Hoylake Road Medical Centre - A Ali?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Hoylake Road Medical Centre - A Ali as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Hoylake Road Medical Centre - A Ali?
5,064 patients were registered in September 2026, down 0.4% on a year earlier.
What is Hoylake Road Medical Centre - A Ali's CQC rating?
Good overall, published in April 2016.
How many GPs does Hoylake Road Medical Centre - A Ali have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,411 patients per GP against 2,171 across England.
Are appointments at Hoylake Road Medical Centre - A Ali face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hoylake Road Medical Centre - A Ali's phone number?
0151 677 2425.