Heswall and Pensby Group Practice, Heswall: patient reviews and CQC rating
Heswall and Pensby Group Practice is a GP practice in Heswall with 20,772 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 10.6 full-time-equivalent qualified GPs, or 1,965 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heswall and Pensby Group Practice
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 56%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
52% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (78%). 117 patients answered the survey (response rate 28%).
| Survey question | Heswall and Pensby Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 52% | 57% | 57% |
| Easy to contact via the website | 54% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 56% | 73% | 73% |
| Wait for appointment about right | 55% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heswall and Pensby Group Practice is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,772 patients were registered at Heswall and Pensby Group Practice in September 2026, down 2.5% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 10.6 full-time-equivalent qualified GPs, there are 1,965 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.0 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 9.8 |
| August 2024 | 8.7 | 9.8 |
| August 2025 | 8.0 | 8.8 |
| August 2026 | 10.6 | 13.3 |
From June 2026 to August 2026 the practice recorded 13,187 appointments a month, or 635 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 51% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Heswall and Pensby Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 635 | 492 | 510 |
| Face to face | 44% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), atrial fibrillation (4.7% against 2.2%) and osteoporosis (2.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.1% | 15.2% |
| Depression | 18+ yrs | 19.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Atrial fibrillation | All ages | 4.7% | 2.2% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Heswall and Pensby Group Practice, Heswall Medical Centre, 270 Telegraph Road, Heswall, CH60 7SG. Phone: 0151 342 2811. Website: www.hpgpwirral.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Wirral Group Practice | 3.3 km | 78% |
| Dr Christopher Steere | 5.0 km | 89% |
| The Villa Medical Centre | 5.1 km | 97% |
| Prenton Medical Centre | 5.3 km | 89% |
| Greasby Group Practice - PJ Coppock | 5.4 km | 75% |
- Greasby Group Practice - PJ Coppock (75% overall experience good)
- Marine Lake Health and Wellbeing Centre (76% overall experience good)
- Upton Group Practice (81% overall experience good)
- West Wirral Group Practice (78% overall experience good)
How do patients rate Heswall and Pensby Group Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Heswall and Pensby Group Practice as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Heswall and Pensby Group Practice?
20,772 patients were registered in September 2026, down 2.5% on a year earlier.
What is Heswall and Pensby Group Practice's CQC rating?
Good overall, published in March 2016.
How many GPs does Heswall and Pensby Group Practice have?
10.6 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,965 patients per GP against 2,171 across England.
Are appointments at Heswall and Pensby Group Practice face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heswall and Pensby Group Practice's phone number?
0151 342 2811.