Parbold Surgery, Wigan: patient reviews and CQC rating
Parbold Surgery is a GP practice in Wigan with 6,951 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 4.2 full-time-equivalent qualified GPs, or 1,639 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parbold Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 91%, above the England figure of 54%. Its result closest to England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 4th of the 30 practices in Wigan with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (90%). 137 patients answered the survey (response rate 44%).
| Survey question | Parbold Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 96% | 78% | 77% |
| Easy to contact by phone | 92% | 61% | 57% |
| Easy to contact via the website | 80% | 55% | 58% |
| Easy to contact via the NHS App | 91% | 57% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 92% | 74% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 202 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parbold Surgery is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,951 patients were registered at Parbold Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,639 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.9 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 12.1 |
| August 2024 | 5.5 | 9.3 |
| August 2025 | 4.2 | 8.7 |
| August 2026 | 4.2 | 9.8 |
From June 2026 to August 2026 the practice recorded 3,632 appointments a month, or 522 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Parbold Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 522 | 471 | 510 |
| Face to face | 84% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.2% against 2.2%), cancer (6.2% against 3.8%) and high blood pressure (21.7% against 15.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 7.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Parbold Surgery, The Surgery, The Green, Parbold, Wigan, WN8 7DN. Phone: 01257 514000. Website: www.parboldsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashurst Primary Care | 3.3 km | 75% |
| Burscough Family Practice | 4.5 km | 85% |
| Lathom House Surgery | 4.5 km | 69% |
| Stanley Court Surgery | 4.5 km | 89% |
| Manor Primary Care | 4.8 km | 88% |
- Burscough Family Practice (85% overall experience good)
- Lathom House Surgery (69% overall experience good)
- Stanley Court Surgery (89% overall experience good)
- The Tarleton Group Practice (82% overall experience good)
How do patients rate Parbold Surgery?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Parbold Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Parbold Surgery?
6,951 patients were registered in September 2026, down 0.7% on a year earlier.
What is Parbold Surgery's CQC rating?
Good overall, published in September 2021.
How many GPs does Parbold Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,639 patients per GP against 2,171 across England.
Are appointments at Parbold Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parbold Surgery's phone number?
01257 514000.