Manor Primary Care, Skelmersdale: patient reviews and CQC rating
Manor Primary Care is a GP practice in Skelmersdale with 5,510 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.4 full-time-equivalent qualified GPs, or 1,614 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manor Primary Care
Its best result against England is the share who said the wait for their last appointment was about right: 94%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 6 practices in Skelmersdale with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (78%). 89 patients answered the survey (response rate 18%).
| Survey question | Manor Primary Care | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 94% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 123 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Manor Primary Care is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,510 patients were registered at Manor Primary Care in September 2026, down 1.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,614 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.8 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 2,094 appointments a month, or 380 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Manor Primary Care | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 380 | 471 | 510 |
| Face to face | 74% | 70% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.3% against 14.3%), COPD (2.7% against 1.9%) and asthma (8.6% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 35.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.3% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
97% of the practice's patients live in the WN8 postcode district. 99% live in West Lancashire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WN8 | 5,383 | 97% |
Manor Primary Care, Hillside Health Centre, Tanhouse Road, Tanhouse, Skelmersdale, WN8 6DS. Phone: 01695 736260.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Excel Primary Care | 1.3 km | 68% |
| Ashurst Primary Care | 1.6 km | 75% |
| Hall Green Surgery | 1.8 km | 95% |
| Dr A Bisarya | 2.8 km | 86% |
| Beacon Primary Care | 2.8 km | 65% |
- Ashurst Primary Care (75% overall experience good)
- Beacon Primary Care (65% overall experience good)
- Dr A Bisarya (86% overall experience good)
- Excel Primary Care (68% overall experience good)
- Hall Green Surgery (95% overall experience good)
How do patients rate Manor Primary Care?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Manor Primary Care as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Manor Primary Care?
5,510 patients were registered in September 2026, down 1.1% on a year earlier.
What is Manor Primary Care's CQC rating?
Good overall, published in November 2016.
How many GPs does Manor Primary Care have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,614 patients per GP against 2,171 across England.
Are appointments at Manor Primary Care face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manor Primary Care's phone number?
01695 736260.