Hall Green Surgery, Skelmersdale: patient reviews and CQC rating
Hall Green Surgery is a GP practice in Skelmersdale with 8,197 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.8 full-time-equivalent qualified GPs, or 2,956 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hall Green Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 6 practices in Skelmersdale with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (90%). 112 patients answered the survey (response rate 31%).
| Survey question | Hall Green Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 76% | 61% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 73% | 57% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 203 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hall Green Surgery is Good, published in July 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,197 patients were registered at Hall Green Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,956 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.1 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 6.3 |
| August 2024 | 2.2 | 6.1 |
| August 2025 | 2.8 | 5.3 |
| August 2026 | 2.8 | 6.4 |
From June 2026 to August 2026 the practice recorded 4,870 appointments a month, or 594 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hall Green Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 594 | 471 | 510 |
| Face to face | 67% | 70% | 63% |
| Same day as booked | 46% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.8% against 2.2%), dementia (1.2% against 0.8%) and high blood pressure (20.5% against 15.2%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Hall Green Surgery, 164 Ormskirk Road, Upholland, Skelmersdale, WN8 0AB. Phone: 01695 588848. Website: www.hallgreensurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Excel Primary Care | 1.2 km | 68% |
| Manor Primary Care | 1.8 km | 88% |
| Ashurst Primary Care | 3.2 km | 75% |
| Bradshaw Medical Partnership | 3.5 km | 76% |
| Dr A Bisarya | 4.4 km | 86% |
- Ashurst Primary Care (75% overall experience good)
- Beacon Primary Care (65% overall experience good)
- Dr A Bisarya (86% overall experience good)
- Excel Primary Care (68% overall experience good)
- Manor Primary Care (88% overall experience good)
How do patients rate Hall Green Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Hall Green Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Hall Green Surgery?
8,197 patients were registered in September 2026, down 0.8% on a year earlier.
What is Hall Green Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Hall Green Surgery have?
2.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,956 patients per GP against 2,171 across England.
Are appointments at Hall Green Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hall Green Surgery's phone number?
01695 588848.