Burscough Family Practice, Ormskirk: patient reviews and CQC rating
Burscough Family Practice is a GP practice in Ormskirk with 3,538 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 1.6 full-time-equivalent qualified GPs, or 2,223 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burscough Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 4th of the 7 practices in Ormskirk with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 114 patients answered the survey (response rate 32%).
| Survey question | Burscough Family Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 85% | 61% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 82% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 84% | 74% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burscough Family Practice is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,538 patients were registered at Burscough Family Practice in September 2026, up 6.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,223 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 1,988 appointments a month, or 562 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 31% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Burscough Family Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 471 | 510 |
| Face to face | 35% | 70% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), heart failure (2.1% against 1.1%) and stroke or TIA (3.1% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Burscough Family Practice, Stanley Court, Lord Street, Burscough, Ormskirk, L40 4LA. Phone: 01704 776099.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lathom House Surgery | 0.0 km | 69% |
| Stanley Court Surgery | 0.0 km | 89% |
| Parbold Surgery | 4.5 km | 96% |
| The Elms Medical Practice | 4.8 km | 91% |
| Ormskirk Medical Practice | 4.8 km | 81% |
- Lathom House Surgery (69% overall experience good)
- Parbold Surgery (96% overall experience good)
- Stanley Court Surgery (89% overall experience good)
- The Tarleton Group Practice (82% overall experience good)
How do patients rate Burscough Family Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Burscough Family Practice as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Burscough Family Practice?
3,538 patients were registered in September 2026, up 6.5% on a year earlier.
What is Burscough Family Practice's CQC rating?
Good overall, published in February 2024.
How many GPs does Burscough Family Practice have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,223 patients per GP against 2,171 across England.
Are appointments at Burscough Family Practice face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burscough Family Practice's phone number?
01704 776099.