Lathom House Surgery, Ormskirk: patient reviews and CQC rating
Lathom House Surgery is a GP practice in Ormskirk with 4,076 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 0.5 full-time-equivalent qualified GPs, or 8,492 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lathom House Surgery
Its best result against England is the share who described their last contact with the practice as good: 75%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 24%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 7 practices in Ormskirk with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (81%). 133 patients answered the survey (response rate 34%).
| Survey question | Lathom House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 69% | 78% | 77% |
| Easy to contact by phone | 54% | 61% | 57% |
| Easy to contact via the website | 24% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 75% | 74% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 70 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lathom House Surgery is Good, published in June 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,076 patients were registered at Lathom House Surgery in September 2026, down 3.3% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 8,492 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.2 | 0.2 |
| August 2024 | 0.2 | 0.2 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 1,863 appointments a month, or 457 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 49% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lathom House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 471 | 510 |
| Face to face | 66% | 70% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), atrial fibrillation (3.4% against 2.2%) and asthma (8.6% against 6.6%). The practice's patients live in areas with an average deprivation score of 12.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Lathom House Surgery, Burscough Health Centre, Stanley Court, Lord Street, Burscough, Ormskirk, L40 4LA. Phone: 01704 396060.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burscough Family Practice | 0.0 km | 85% |
| Stanley Court Surgery | 0.0 km | 89% |
| Parbold Surgery | 4.5 km | 96% |
| The Elms Medical Practice | 4.8 km | 91% |
| Ormskirk Medical Practice | 4.8 km | 81% |
- Burscough Family Practice (85% overall experience good)
- Parbold Surgery (96% overall experience good)
- Stanley Court Surgery (89% overall experience good)
- The Tarleton Group Practice (82% overall experience good)
How do patients rate Lathom House Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Lathom House Surgery as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Lathom House Surgery?
4,076 patients were registered in September 2026, down 3.3% on a year earlier.
What is Lathom House Surgery's CQC rating?
Good overall, published in June 2022.
How many GPs does Lathom House Surgery have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 8,492 patients per GP against 2,171 across England.
Are appointments at Lathom House Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lathom House Surgery's phone number?
01704 396060.