Harraton Surgery, Washington: patient reviews and CQC rating
Harraton Surgery is a GP practice in Washington with 3,461 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Inadequate overall, in a report published in June 2023. It has 1.9 full-time-equivalent qualified GPs, or 1,815 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harraton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 7 practices in Washington with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (74%). 97 patients answered the survey (response rate 22%).
| Survey question | Harraton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 85% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 81% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 153 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harraton Surgery is Inadequate, published in June 2023. 3 key questions are rated differently: Caring Good, Responsive Requires Improvement and Effective Requires Improvement. Its previous overall rating was Good (August 2021).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
3,461 patients were registered at Harraton Surgery in September 2026, down 3.3% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,815 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,861 appointments a month, or 538 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 25% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Harraton Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 550 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), COPD (3.9% against 1.9%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and asthma (5.2% against 6.6%). The practice's patients live in areas with an average deprivation score of 28.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| COPD | All ages | 3.9% | 1.9% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
Harraton Surgery, 3 Swiss Cottages, Washington, NE38 9AB. Phone: 0191 416 1641.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rickleton Medical Centre | 1.0 km | 94% |
| Galleries Medical Practice | 2.0 km | 78% |
| Sunderland GP Alliance - Monument Surgeries | 2.0 km | 80% |
| Grangewood Surgery | 2.6 km | 85% |
| Westbourne Medical Group | 2.8 km | 85% |
- Concord Medical Practice (73% overall experience good)
- Dr Stephenson and Partners (85% overall experience good)
- Galleries Medical Practice (78% overall experience good)
- New Washington Medical Group (70% overall experience good)
- Rickleton Medical Centre (94% overall experience good)
- Sunderland GP Alliance - Monument Surgeries (80% overall experience good)
How do patients rate Harraton Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Harraton Surgery as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Harraton Surgery?
3,461 patients were registered in September 2026, down 3.3% on a year earlier.
What is Harraton Surgery's CQC rating?
Inadequate overall, published in June 2023.
How many GPs does Harraton Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,815 patients per GP against 2,171 across England.
Are appointments at Harraton Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harraton Surgery's phone number?
0191 416 1641.