Galleries Medical Practice, Washington: patient reviews and CQC rating
Galleries Medical Practice is a GP practice in Washington with 11,608 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 6.2 full-time-equivalent qualified GPs, or 1,885 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Galleries Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 80%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 7 practices in Washington with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 107 patients answered the survey (response rate 29%).
| Survey question | Galleries Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 69% | 72% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 617 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Galleries Medical Practice is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,608 patients were registered at Galleries Medical Practice in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,885 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.8 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 5.2 |
| August 2024 | 2.7 | 6.8 |
| August 2025 | 2.7 | 6.5 |
| August 2026 | 6.2 | 11.3 |
From June 2026 to August 2026 the practice recorded 6,233 appointments a month, or 537 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 41% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Galleries Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 550 | 510 |
| Face to face | 85% | 68% | 63% |
| Same day as booked | 41% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and coronary heart disease (4.2% against 3.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), chronic kidney disease (2.6% against 4.6%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 17.2% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Galleries Medical Practice, Health Centre, The Galleries, Washington Centre, Washington, NE38 7NQ. Phone: 0191 543 5555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sunderland GP Alliance - Monument Surgeries | 0.0 km | 80% |
| Concord Medical Practice | 1.7 km | 73% |
| New Washington Medical Group | 1.7 km | 70% |
| Dr Stephenson and Partners | 1.7 km | 85% |
| Harraton Surgery | 2.0 km | 80% |
- Concord Medical Practice (73% overall experience good)
- Dr Stephenson and Partners (85% overall experience good)
- Harraton Surgery (80% overall experience good)
- New Washington Medical Group (70% overall experience good)
- Rickleton Medical Centre (94% overall experience good)
- Sunderland GP Alliance - Monument Surgeries (80% overall experience good)
How do patients rate Galleries Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Galleries Medical Practice as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Galleries Medical Practice?
11,608 patients were registered in September 2026, up 0.1% on a year earlier.
What is Galleries Medical Practice's CQC rating?
Good overall, published in March 2020.
How many GPs does Galleries Medical Practice have?
6.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,885 patients per GP against 2,171 across England.
Are appointments at Galleries Medical Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Galleries Medical Practice's phone number?
0191 543 5555.