Concord Medical Practice, Washington: patient reviews and CQC rating
Concord Medical Practice is a GP practice in Washington with 5,263 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.7 full-time-equivalent qualified GPs, or 1,944 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Concord Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 7 practices in Washington with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (79%). 117 patients answered the survey (response rate 30%).
| Survey question | Concord Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Concord Medical Practice is Good, published in January 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,263 patients were registered at Concord Medical Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,944 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 6.0 | 6.0 |
| August 2025 | 6.0 | 6.0 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,883 appointments a month, or 548 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Concord Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 550 | 510 |
| Face to face | 83% | 68% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.2% against 1.9%) and chronic kidney disease (7.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.3% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Cancer | All ages | 4.8% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Concord Medical Practice, The Health Centre, Victoria Road, Washington, NE37 2PU. Phone: 0191 417 3557.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Washington Medical Group | 0.0 km | 70% |
| Dr Stephenson and Partners | 0.0 km | 85% |
| Galleries Medical Practice | 1.7 km | 78% |
| Sunderland GP Alliance - Monument Surgeries | 1.7 km | 80% |
| Dr Kaura and Partners | 3.2 km | 70% |
- Dr Stephenson and Partners (85% overall experience good)
- Galleries Medical Practice (78% overall experience good)
- Harraton Surgery (80% overall experience good)
- New Washington Medical Group (70% overall experience good)
- Rickleton Medical Centre (94% overall experience good)
- Sunderland GP Alliance - Monument Surgeries (80% overall experience good)
How do patients rate Concord Medical Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Concord Medical Practice as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Concord Medical Practice?
5,263 patients were registered in September 2026, up 1.1% on a year earlier.
What is Concord Medical Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Concord Medical Practice have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,944 patients per GP against 2,171 across England.
Are appointments at Concord Medical Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Concord Medical Practice's phone number?
0191 417 3557.