Sunderland GP Alliance - Monument Surgeries, Washington: patient reviews and CQC rating
Sunderland GP Alliance - Monument Surgeries is a GP practice in Washington with 9,732 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.0 full-time-equivalent qualified GPs, or 2,414 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sunderland GP Alliance - Monument Surgeries
Its best result against England is the share who described their overall experience of the practice as good: 80%, against 77% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 7 practices in Washington with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (69%). 97 patients answered the survey (response rate 23%).
| Survey question | Sunderland GP Alliance - Monument Surgeries | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 37% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 33% | 58% | 54% |
| Reception team helpful | 79% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 57% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 304 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sunderland GP Alliance - Monument Surgeries is Good, published in December 2018. One key question is rated differently: Safe Outstanding. Its previous overall rating was Requires Improvement (November 2017).
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,732 patients were registered at Sunderland GP Alliance - Monument Surgeries in September 2026, down 2.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,414 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.7 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 4.6 |
| August 2024 | 3.3 | 4.4 |
| August 2025 | 3.3 | 4.4 |
| August 2026 | 4.0 | 4.9 |
From June 2026 to August 2026 the practice recorded 4,092 appointments a month, or 421 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 38% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Sunderland GP Alliance - Monument Surgeries | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 550 | 510 |
| Face to face | 77% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.1% against 3.0%) and COPD (2.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.6% | 14.3% |
| High blood pressure | All ages | 15.6% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Sunderland GP Alliance - Monument Surgeries, Health Centre, The Galleries, Washington Centre, Washington, NE38 7NQ. Phone: 0191 543 8807. Website: www.sunderlandgpalliance.co.uk/medical-practice.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Galleries Medical Practice | 0.0 km | 78% |
| Concord Medical Practice | 1.7 km | 73% |
| New Washington Medical Group | 1.7 km | 70% |
| Dr Stephenson and Partners | 1.7 km | 85% |
| Harraton Surgery | 2.0 km | 80% |
- Concord Medical Practice (73% overall experience good)
- Dr Stephenson and Partners (85% overall experience good)
- Galleries Medical Practice (78% overall experience good)
- Harraton Surgery (80% overall experience good)
- New Washington Medical Group (70% overall experience good)
- Rickleton Medical Centre (94% overall experience good)
How do patients rate Sunderland GP Alliance - Monument Surgeries?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Sunderland GP Alliance - Monument Surgeries as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Sunderland GP Alliance - Monument Surgeries?
9,732 patients were registered in September 2026, down 2.8% on a year earlier.
What is Sunderland GP Alliance - Monument Surgeries's CQC rating?
Good overall, published in December 2018.
How many GPs does Sunderland GP Alliance - Monument Surgeries have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,414 patients per GP against 2,171 across England.
Are appointments at Sunderland GP Alliance - Monument Surgeries face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sunderland GP Alliance - Monument Surgeries's phone number?
0191 543 8807.