Washington PCN: primary care network practices and patient survey
Washington PCN is a primary care network of 7 GP practices with 52,270 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,175 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Washington PCN with survey results, the share of patients describing their overall experience as good ranges from 70% at New Washington Medical Group to 94% at Rickleton Medical Centre, with a median of 80% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Rickleton Medical Centre has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Rickleton Medical Centre | 3,043 | 94% | 90% | Good | 2,402 |
| Dr Stephenson and Partners | 12,036 | 85% | 52% | Outstanding | 2,240 |
| Harraton Surgery | 3,461 | 80% | 85% | Inadequate | 1,815 |
| Sunderland GP Alliance - Monument Surgeries | 9,732 | 80% | 37% | Good | 2,414 |
| Galleries Medical Practice | 11,608 | 78% | 67% | Good | 1,885 |
| Concord Medical Practice | 5,263 | 73% | 68% | Good | 1,944 |
| New Washington Medical Group | 7,127 | 70% | 61% | Good | 2,752 |
Results for the network as a whole, from 756 responses, against North East and North Cumbria and England.
| Survey question | Washington PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 58% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,175 registered patients per full-time-equivalent qualified GP in Washington PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 509 appointments a month per 1,000 patients (England: 510), 77% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Washington PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,175 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 509 | 550 | 510 |
| Face-to-face appointments | 77% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 23% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Washington PCN is copd (3.1% against 1.9%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Washington PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% | 9,830 |
| Depression | 18+ yrs | 14.9% | 14.3% | 6,367 |
| Diabetes | 17+ yrs | 9.7% | 7.9% | 4,194 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 3,399 |
| Cancer | All ages | 4.6% | 3.8% | 2,403 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,927 |
| Coronary heart disease | All ages | 4.3% | 3.0% | 2,256 |
| COPD | All ages | 3.1% | 1.9% | 1,646 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 1,501 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,161 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 412 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 424 |
| Serious mental illness | All ages | 0.9% | 1.0% | 481 |
| Heart failure | All ages | 0.9% | 1.1% | 475 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 412 |
| Learning disability | All ages | 0.8% | 0.6% | 408 |
| Dementia | All ages | 0.7% | 0.8% | 392 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 128 |
| Palliative care | All ages | 0.5% | 0.6% | 257 |
- Coalfields PCN (6 practices)
- Sunderland Central PCN (5 practices)
- Sunderland East PCN (7 practices)
- Sunderland North PCN (6 practices)
- Sunderland West 1 PCN (7 practices)
Which practices are in Washington PCN?
Concord Medical Practice, Dr Stephenson and Partners, Galleries Medical Practice, Harraton Surgery, New Washington Medical Group, Rickleton Medical Centre and Sunderland GP Alliance - Monument Surgeries.
How do patients rate Washington PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Washington PCN cover?
52,270 registered patients across 7 practices in September 2026.
How many patients per GP does Washington PCN have?
2,175 per full-time-equivalent qualified GP, against 2,171 across England.