New Washington Medical Group, Washington: patient reviews and CQC rating
New Washington Medical Group is a GP practice in Washington with 7,127 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 2.6 full-time-equivalent qualified GPs, or 2,752 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Washington Medical Group
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 7 practices in Washington with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (74%). 128 patients answered the survey (response rate 33%).
| Survey question | New Washington Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 32% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 57% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 461 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Washington Medical Group is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,127 patients were registered at New Washington Medical Group in September 2026, down 0.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,752 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.3 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 3.7 |
| August 2026 | 2.6 | 3.7 |
From June 2026 to August 2026 the practice recorded 3,028 appointments a month, or 425 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 42% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | New Washington Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 550 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), a learning disability (0.9% against 0.6%) and cancer (5.5% against 3.8%). It has a lower share for osteoporosis (0.4% against 1.2%) and depression (8.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
New Washington Medical Group, Victoria Road Health Centre, Concord, Washington, NE37 2PU. Phone: 0191 415 5656. Website: www.victoriamedicalpractice-concorde.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Concord Medical Practice | 0.0 km | 73% |
| Dr Stephenson and Partners | 0.0 km | 85% |
| Galleries Medical Practice | 1.7 km | 78% |
| Sunderland GP Alliance - Monument Surgeries | 1.7 km | 80% |
| Dr Kaura and Partners | 3.2 km | 70% |
- Concord Medical Practice (73% overall experience good)
- Dr Stephenson and Partners (85% overall experience good)
- Galleries Medical Practice (78% overall experience good)
- Harraton Surgery (80% overall experience good)
- Rickleton Medical Centre (94% overall experience good)
- Sunderland GP Alliance - Monument Surgeries (80% overall experience good)
How do patients rate New Washington Medical Group?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of New Washington Medical Group as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at New Washington Medical Group?
7,127 patients were registered in September 2026, down 0.9% on a year earlier.
What is New Washington Medical Group's CQC rating?
Good overall, published in April 2022.
How many GPs does New Washington Medical Group have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,752 patients per GP against 2,171 across England.
Are appointments at New Washington Medical Group face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Washington Medical Group's phone number?
0191 415 5656.