Scarborough Medical Group, Scarborough: patient reviews and CQC rating
Scarborough Medical Group is a GP practice in Scarborough with 16,866 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 10.0 full-time-equivalent qualified GPs, or 1,685 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Scarborough Medical Group
Its best result against England is the share who described their overall experience of the practice as good: 88%, above the England figure of 77%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 7 practices in Scarborough with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (77%). 106 patients answered the survey (response rate 34%).
| Survey question | Scarborough Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 88% | 79% | 77% |
| Easy to contact by phone | 56% | 59% | 57% |
| Easy to contact via the website | 67% | 62% | 58% |
| Easy to contact via the NHS App | 62% | 59% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 63% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 837 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Scarborough Medical Group is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,866 patients were registered at Scarborough Medical Group in September 2026, up 3.6% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 1,685 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 7.2 nurses and 8.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 11.7 |
| August 2024 | 9.3 | 13.6 |
| August 2025 | 8.3 | 11.5 |
| August 2026 | 10.0 | 13.6 |
From June 2026 to August 2026 the practice recorded 9,703 appointments a month, or 575 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 29% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Scarborough Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 575 | 559 | 510 |
| Face to face | 63% | 64% | 63% |
| Same day as booked | 29% | 43% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.4% against 0.6%), heart failure (2.7% against 1.1%) and osteoporosis (2.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.5% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 5.7% | 3.0% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| Heart failure | All ages | 2.7% | 1.1% |
| COPD | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Scarborough Medical Group, 463A Scalby Road, Scarborough, YO12 6UB. Phone: 01723 375343. Website: www.scarboroughmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hackness Road Surgery | 0.2 km | 87% |
| Brook Square Surgery | 2.6 km | 78% |
| Haxby Group Scarborough | 3.0 km | 65% |
| Castle Health Centre | 3.1 km | 75% |
| Ayton and Snainton Medical Practice | 6.6 km | 94% |
- Dr Shepherd & Partners (72% overall experience good)
- Hackness Road Surgery (87% overall experience good)
- Hunmanby Surgery (80% overall experience good)
How do patients rate Scarborough Medical Group?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Scarborough Medical Group as good, above the England figure of 77%. 56% found it easy to get through by phone.
How many patients are registered at Scarborough Medical Group?
16,866 patients were registered in September 2026, up 3.6% on a year earlier.
What is Scarborough Medical Group's CQC rating?
Good overall, published in May 2019.
How many GPs does Scarborough Medical Group have?
10.0 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,685 patients per GP against 2,171 across England.
Are appointments at Scarborough Medical Group face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Scarborough Medical Group's phone number?
01723 375343.